CVM Planning and Operations Lead

3 weeks ago

Reading, Reading, United Kingdom Three Full time

About the Role:

As the CVM Planning and Operations Lead at Three, you will play a key role in supporting the Planning and Operations Senior Manager and Head of CVM. Your primary responsibility will be to manage a unified view of short, medium, and long-term CVM activities and KPIs. You will work closely with key stakeholders to monitor, track, and agree on budget and core activities that drive commercial goals and KPIs.

Key Responsibilities:

  • Line manage the Planning and Operations Specialist in the CVM Planning & Operations squad.
  • Lead CVM Opex and Capex budget management; liaise with Finance and CVM squads, forecast and track.
  • Support the coordination of CVM performance and impact tracking across all business areas.
  • Coordinate cross-segment strategic initiatives.
  • Work closely with CVM Scrum Masters to create a unified view of the CVM roadmap activities.
  • Direct new demand management from all areas of the business coming into CVM.
  • Support the Senior CVM Managers / Head of CVM with generating content / performance updates for leadership forums.
  • Support the Senior CVM Managers and Scrum Masters with producing and maintaining a risk log.
  • Evaluate and optimise CVM processes.
  • Organise team events, ensure that wider organisational updates are shared and general team coordination.

Requirements:

  • Experience working within a Customer Value Management (CVM) or Customer Relationship Management (CRM) team, ideally in a planning role.
  • Experience of working on CVM/CRM programmes from inception to optimisation including implementation of process improvement.
  • Comprehensive understanding of Campaign Management process (strategy, design, execution, reporting & optimisation)
  • Excellent reasoning skills with ability to translate management information into tangible CVM/CRM plans.
  • Experience of Agile delivery models and delivery tools such as Jira, Asana.

What We Offer:

  • Competitive annual salary
  • Car cash allowance
  • Performance-based annual bonus
  • Flexible allowance
  • 28 days of annual leave, plus 8 bank holidays and 3 personal days each year
  • Private Medical Insurance, Life Assurance, and Income Protection
  • Free mobile phone package and unlimited sim-card
  • Free on-site car parking, including electric car charging points

We believe in creating an inclusive and supportive work environment. We welcome applications from all individuals and are committed to promoting diversity and equal opportunities. If you have any specific requirements or adjustments to be made for the interview process, please let us know. We're here to support you.

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