Customer Value Management Specialist

2 weeks ago

Reading, Reading, United Kingdom Three Full time

Job Summary

We are seeking a highly skilled Customer Value Management Specialist to join our team at Three. As a key member of our Operational Communications squad, you will play a vital role in the successful delivery of multiple critical campaigns and programmes.

On a daily basis, you will work closely with cross-functional teams across the Business, including Go To Market, Marketing, Contact Centre, CVM, and Legal teams, to coordinate the delivery effort and ensure successful campaign execution. Your key responsibilities will include scoping and briefing technical aspects of campaigns with complex delivery elements, gathering and documenting necessary campaign sign-offs, and supporting the running of always-on programmes such as regulatory welcome programmes.

This is an excellent opportunity for someone who is keen to start or grow their skills in a CVM team and build a robust campaign management skill set, including a deep understanding of regulatory aspects of customer campaigns such as GDPR, ASA, and marketing permissions.

Key Responsibilities

  • Brief and coordinate with cross-functional teams to enable delivery of CVM programmes and activities.
  • Document processes to ensure compliance with regulatory obligations relating to customer campaigns.
  • Prepare and brief budget and PO management for external partners.
  • Follow best practice process for Governance, including peer review, proofing, and link testing.
  • Support the implementation of correct data segmentation logic and adhere to regulatory body rules for direct communications.
  • Produce required campaign documentation, including campaign summaries, timing and comms plans.
  • Continuously identify and drive improvements in programme delivery for optimal performance.

Requirements

  • Experience of supporting the delivery of direct customer campaigns.
  • Experience of technical delivery of automated and personalised customer communications.
  • Customer Relationship Management or Customer Vendor Management experience in B2C organisations or agency side.
  • Regulatory and/or telco campaign management experience is not essential, but an interest in these areas is essential.

What We Offer

  • Competitive annual salary and performance-based annual bonus.
  • Flexible working arrangement between home and office.
  • 28 days annual leave and 8 bank holidays.
  • Private medical insurance, life assurance, and income protection.
  • Free mobile phone package and unlimited sim-card.

We value diversity and inclusion in our workplace and welcome applications from talented individuals who share our commitment to delivering exceptional customer experiences.

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