Customer Campaign Specialist
1 day ago
We are seeking a highly skilled and experienced Customer Campaign Specialist to join our team at Three. As a key member of our Customer Value Management (CVM) team, you will play a critical role in delivering high-quality customer campaigns that drive business growth and customer engagement.
Key Responsibilities- Brief, coordinate and engage with cross-functional teams to enable delivery of CVM programmes/activity.
- Document processes to ensure compliance with multiple regulatory obligations relating to customer campaigns.
- Prepare, brief and assist with budget/PO management for external partners email agency, printer.
- You will be required to follow best practice process for Governance, including peer review, proofing, link testing.
- With training, if necessary, you will create and monitor trackable links and will input results into campaign documentation to ensure it is kept up to date.
- Support with implementation of correct data segmentation logic as defined by manager.
- Support with adherence to all regulatory body rules for direct communications.
- Produce required campaign documentation campaign summaries, timing/comms/testing plans.
- Continuously identify and drive improvements in programmes and their delivery for optimal performance.
- Experience of supporting with the delivery of direct customer campaigns.
- Experience of supporting with the technical delivery of automated and personalised customer communications.
- Customer Relation Management or Customer Vendor Management experience in B2C organisations and / or agency side.
- Experience of regulatory and/or telco campaign management is not essential, though an interest in these areas is essential.
- Competitive annual salary, a performance-based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
- Salary range for this role starts at £37,200, and exact salary will differ by job and experience.
- Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week).
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
- Private Medical Insurance, Life Assurance and Income Protection.
- Free mobile phone package & unlimited sim-card.
- Free on-site car parking (including electric).
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Reading, Reading, United Kingdom Three Full timeAbout the RoleWe are seeking a highly skilled Campaign Delivery Specialist to join our dynamic Customer Value Management (CVM) team at Three. As a key member of our Operational Communications squad, you will play a critical role in supporting the successful delivery of multiple commercially and legally critical campaigns and programs of work.Key...
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Reading, Reading, United Kingdom Three Full timeAbout the RoleWe are seeking a highly skilled Campaign Delivery Specialist to join our dynamic Customer Value Management (CVM) team at Three. As a key member of our Operational Communications squad, you will play a critical role in supporting the successful delivery of multiple commercially and legally critical campaigns and programs of work.Key...
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Reading, Reading, United Kingdom Three Full timeAbout the RoleWe are seeking a highly skilled and experienced Campaign Delivery Specialist to join our dynamic and growing Customer Value Management (CVM) team at Three. As a key member of our Operational Communications squad, you will play a critical role in supporting the successful delivery of multiple commercially and legally critical campaigns and...
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