Customer Campaign Coordinator

3 weeks ago

Reading, Reading, United Kingdom Three Full time

Job Summary

The Customer Value Management (CVM) team at Three is a dynamic and growing team. We are seeking a skilled Campaign Management Expert to join our Operational Communications squad. This role is responsible for supporting the successful delivery of multiple commercially and legally critical campaigns and programmes of work.

Key Responsibilities

  • Brief, coordinate and engage with cross-functional teams to enable delivery of CVM programmes/activity.
  • Document processes to ensure compliance with multiple regulatory obligations relating to customer campaigns.
  • Prepare, brief and assist with budget/PO management for external partners email agency, printer.
  • Follow best practice process for Governance, including peer review, proofing, link testing.
  • Support with implementation of correct data segmentation logic as defined by manager.
  • Support with adherence to all regulatory body rules for direct communications.
  • Produce required campaign documentation campaign summaries, timing/comms/testing plans.
  • Continuously identify and drive improvements in programmes and their delivery for optimal performance.

Requirements

  • Experience of supporting with the delivery of direct customer campaigns.
  • Experience of supporting with the technical delivery of automated and personalised customer communications.
  • Customer Relation Management or Customer Vendor Management experience in B2C organisations and/or agency side.
  • Regulatory and/or telco campaign management experience is not essential, though an interest in these areas is essential.

What We Offer

  • Competitive annual salary, a performance-based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Salary range for this role starts at £37,200, and exact salary will differ by job and experience.
  • Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week).
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
  • Private Medical Insurance, Life Assurance and Income Protection.
  • Free mobile phone package & unlimited sim-card.
  • Free on-site car parking (including electric).

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

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