Store Leadership Position

3 days ago

Luton, Luton, United Kingdom Bubble CiTea Full time
{"h1": "Store Manager Job Description at Bubble CiTea", "p": "At Bubble CiTea, we are seeking a highly motivated and experienced Store Manager to lead our team and drive sales in our fast-paced bubble tea shops. As a Store Manager, you will be responsible for delivering exceptional customer service, managing shop operations, and ensuring the highest levels of customer satisfaction.

Key Responsibilities:

* Deliver outstanding customer service and ensure high levels of customer satisfaction
* Manage and oversee shop operations, ensuring efficiency and profitability in all daily operations
* Conduct HR duties, including recruiting, hiring, training, and firing responsibilities
* Ensure the team is motivated and working together, undertaking store administration duties, setting sales quotas, and managing sales and financial reports
* Liaise and work with various departments, including HR, Operations, Warehouse, and Marketing
* Protect employees and customers by ensuring company regulatory policies and daily guidelines are strictly followed
* Monitor inventory levels and order new items
* Schedule and manage the rota, ensuring adequate manpower
* Maintain quality standards in customer service and health and safety
* Develop a passionate working environment and help our bubble baristas to constantly grow and improve
* Build, develop, and maintain a high-performing team
* Respond to customer complaints and concerns in a professional manner
* Train and educate the team on making drink processes and policies
* Manage and create content for TikTok in your branch
* Complete reasonable tasks assigned by the company

Requirements:

* Minimum 1-2 years' experience in a managerial or supervisor role in a fast-paced food or beverage industry
* Ability to work flexible hours, including evenings, weekends, or holidays
* Legally eligible to work in the UK
* Energetic person with a positive attitude and a 'can-do' mindset
* Strong leadership and customer management abilities
* Maintain regular and consistent attendance and punctuality
* Willing to learn new skills and share knowledge with the team

What We Offer:

* Career progression opportunities to help your growth
* Free bubble tea drinks
* Staff discount scheme on our tasty bubble tea drinks
* Thorough step-by-step training to ensure you are fit to work with the team quickly
"}

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