Store Manager

2 months ago

Luton, Luton, United Kingdom Bubble CiTea Full time

About Us

Bubble CiTea is a renowned bubble tea brand with a strong commitment to quality, customer satisfaction, and employee development.

Our Mission

We strive to innovate and improve our services and products to create unforgettable experiences for our customers.

Job Summary

We are seeking a highly motivated and experienced Store Manager to lead our team and drive business success.

Key Responsibilities

  • Customer Service: Deliver exceptional customer service to ensure high levels of satisfaction.
  • Store Operations: Manage and oversee shop operations to ensure efficiency and profitability.
  • Human Resources: Conduct HR duties, including recruiting, hiring, training, and performance management.
  • Team Management: Motivate and lead the team to achieve sales targets and maintain a positive work environment.
  • Administration: Undertake store administration duties, including sales quotas, KPIs, and financial reports.
  • Communication: Liaise with various departments, including HR, Operations, Warehouse, and Marketing.
  • Regulatory Compliance: Ensure compliance with company policies and regulatory requirements, including food safety and sanitation regulations.
  • Inventory Management: Monitor inventory levels and order new items as needed.
  • Rota Management: Schedule and manage the rota to ensure adequate manpower.
  • Quality Standards: Maintain high standards of customer service and health and safety.
  • Team Development: Develop a passionate working environment and help team members grow and improve.
  • Content Creation: Manage and create content for social media platforms.
  • Additional Tasks: Complete reasonable tasks assigned by the company.

Requirements

  • Experience: Minimum 1-2 years' experience in a managerial or supervisor role in a fast-paced food or beverage industry.
  • Availability: Able to work flexible hours, including evenings, weekends, or holidays.
  • Eligibility: Legally eligible to work in the UK.
  • Attitude: Energetic and positive thinking with a 'can-do' attitude.
  • Leadership: Strong leadership and customer management abilities.
  • Attendance: Maintain regular and consistent attendance and punctuality.
  • Willingness to Learn: Willing to learn new skills and share knowledge with the team.

What We Offer

  • Career Progression: Opportunities for career growth and development.
  • Free Bubble Tea: Free bubble tea drinks.
  • Staff Discount: Staff discount scheme on bubble tea drinks.
  • Training: Comprehensive training to ensure a smooth transition into the role.

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