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Store Manager

2 months ago

Luton, Luton, United Kingdom Bubble CiTea Full time

Bubble CiTea is a renowned bubble tea brand that prioritizes high-quality drinks, exceptional customer service, and a clean environment. We invest in our employees' career development and promotion, fostering a positive work culture.

Our Mission

We strive to innovate and improve our services and products, creating memorable experiences for our customers.

Job Summary

We are seeking a Store Manager to lead our team, delivering excellent customer service, managing store operations, and ensuring efficiency and profitability.

Key Responsibilities

  • Deliver exceptional customer service, ensuring high customer satisfaction
  • Manage store operations, overseeing daily activities and ensuring efficiency and profitability
  • Conduct HR duties, including recruiting, hiring, training, and performance management
  • Motivate and lead the team, ensuring a positive work environment
  • Undertake store administration duties, setting sales quotas and KPIs, and managing sales and financial reports
  • Liaise with various departments, including HR, Operations, Warehouse, and Marketing
  • Ensure compliance with company policies and regulatory requirements
  • Monitor inventory levels and order new items
  • Schedule and manage the team's rota, ensuring adequate manpower
  • Maintain quality standards in customer service and health and safety
  • Develop a passionate work environment and help team members grow and improve
  • Build and maintain a high-performing team
  • Respond to customer complaints and concerns professionally
  • Train and educate the team on drink-making processes and policies
  • Manage and create content for TikTok in the branch
  • Complete assigned tasks and projects

Requirements

  • Minimum 1-2 years' experience in a managerial or supervisor role in a fast-paced food or beverage industry
  • Able to work flexible hours, including evenings, weekends, or holidays
  • Legally eligible to work in the UK
  • An energetic and positive person with a 'can-do' attitude
  • Strong leadership and customer management abilities
  • Maintain regular and consistent attendance and punctuality
  • Willing to learn new skills and share knowledge with the team

What We Offer

  • Opportunities for career growth and development
  • Free bubble tea drinks
  • Staff discount scheme on bubble tea drinks
  • Thorough training to ensure a smooth transition into the role