Service Delivery Manager
4 days ago
Job Summary:
We are seeking an experienced IT Service Delivery Manager to join our team at ExamWorks UK on a 3-month contract basis. As a key member of our IT department, you will be responsible for the strategic and tactical management of IT services, including support, infrastructure, and disaster recovery.
Key Responsibilities:
- Develop and implement IT strategies to support business objectives
- Manage the delivery of IT services, including support, infrastructure, and disaster recovery
- Lead and manage IT teams, ensuring effective service delivery and high levels of customer satisfaction
- Develop and manage IT budgets, ensuring effective resource allocation and cost management
- Collaborate with stakeholders to identify and prioritize IT projects and initiatives
- Develop and implement IT policies and procedures, ensuring compliance with regulatory requirements
- Manage IT risk and security, ensuring the confidentiality, integrity, and availability of IT systems and data
Requirements:
- Proven experience in IT service delivery management, with a strong understanding of ITIL v3 Foundation
- Excellent leadership and management skills, with the ability to motivate and inspire IT teams
- Strong analytical and problem-solving skills, with the ability to identify and prioritize IT projects and initiatives
- Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels
- Strong business acumen, with a deep understanding of business operations and objectives
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional development and career growth
- A dynamic and supportive work environment
- A chance to work with a leading company in the legal, accident management, and healthcare sectors
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