Head of Domestic Operations

3 days ago


Surrey, United Kingdom Loveday & Co (Uk) Ltd Full time
About Us

Loveday & Co (Uk) Ltd is a leading provider of luxury care services in London, with over 100 years of combined experience in elderly care, healthcare, and hospitality. We offer a range of care services, including residential nursing care, memory care, respite, and rehabilitation, as well as luxury hospitality-driven post-operative rehabilitation.

Our Mission

We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care with world-class hospitality to create an unrivalled culture of uncompromising excellence in everything we do.

Job Description

We are seeking a highly skilled and experienced Residential Services Director to join our team in London. As a key member of the management team, you will be responsible for leading and managing the domestic operations of our luxury care homes, ensuring that we maintain our reputation for excellence in elderly care, healthcare, and hospitality.

Key Responsibilities
  • Lead and manage the domestic operations of our luxury care homes, ensuring that all aspects of the service are delivered to the highest standard.
  • Develop and implement effective strategies to improve efficiency, quality, and customer satisfaction.
  • Manage and motivate a team of staff, providing guidance and support to ensure they have the skills and resources needed to deliver excellent care.
  • Monitor and control budgets, ensuring that all expenditure is managed effectively and efficiently.
  • Liaise with other departments, including nursing, kitchen, maintenance, hospitality, and activities, to ensure that all areas of the home are working together seamlessly.
Requirements
  • 5+ years of experience in a senior management role in a care or hospitality setting.
  • Proven track record of improving efficiency, quality, and customer satisfaction.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong budgeting and financial management skills.
  • Ability to work collaboratively with others, building strong relationships and partnerships.
Benefits
  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, health care cash plan, access to Perkbox discounts platform, opportunities for training and development, employee assistance programme, discretionary bonus, employee recognition programmes, death in service benefit, and scope for progression and promotion within the company.
  • The opportunity to work for a leading provider of luxury care services in London, with a reputation for excellence and a commitment to delivering high-quality care.


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