Customer Service and Train Dispatch Professional

1 week ago


Gloucester, Gloucestershire, United Kingdom Great Western Railway (GWR) Full time
About Us

At Great Western Railway (GWR), we're proud to be the custodians of Brunel's iconic railway, one of the most prestigious networks in the world. With over 100 million passenger journeys each year, we carry people to 275 stations across the South West, from Cornwall and South Wales to London.

Job Summary

We're seeking a skilled Customer Service and Train Dispatch professional to join our team at Gloucester station. As a Dispatcher, you'll play a crucial role in ensuring safe and timely train departures while providing top-notch customer support.

About the Role

Key responsibilities will include:

  • Providing exceptional customer service and assistance
  • Ensuring safe and timely train dispatch
  • Collaborating with teams to provide real-time information during disruptions

This is an exciting opportunity to join a dynamic team and contribute to our mission of transforming the way people think about train travel.

Requirements

To succeed in this role, you'll need:

  • Excellent communication and basic numeracy skills
  • Computer literacy and comfort using apps
  • A strong ability to work independently and as part of a team
Benefits

We offer a range of benefits, including:

  • Health and wellbeing initiatives, such as health screenings and gym discounts
  • Lifestyle perks, including a bike scheme and retail discounts
  • Financial incentives, including a pension and share-saving schemes
  • Travel benefits, including a free GWR Travel pass and discounted rail tickets

Salary: £28,971 per annum



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