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IT Support Professional

1 month ago

Gloucester, Gloucestershire, United Kingdom Professional Apprenticeships Full time
Job Description

Optimising IT is seeking a motivated and tech-savvy individual to join their team as an IT Support Apprentice. As a valued member of the team, you will have the opportunity to develop a career within the IT sector and work with a leading IT company that has an excellent reputation in their field.

The ideal candidate will have a strong passion for technology and a desire to learn and grow with the company. You will be responsible for providing excellent customer service, assisting with technical support, and working collaboratively with the team to achieve goals and objectives.

Responsibilities

  • Providing first-line technical support to customers via phone and instant chat
  • Diagnosing and resolving technical issues with the help and support of the team
  • Assisting with the setup and configuration of IT systems and software
  • Participating in the development and implementation of new technologies and processes
  • Building and maintaining strong relationships with customers and colleagues

Training and Development

You will have the opportunity to develop a range of skills and knowledge through on-the-job training and the award-winning ICT Level 3 qualification. This will equip you with the skills and knowledge to become a high-level, all-rounded technician and take your career to the next level.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading IT company and contribute to their success

Requirements

  • GCSE or equivalent qualifications
  • Strong communication and interpersonal skills
  • A passion for technology and a desire to learn and grow
  • Able to work collaboratively as part of a team

Working Hours

  • Full-time, 8 hour shift
  • Monday to Friday