Customer Experience Coordinator

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Voyage Care Ltd Full time

At Voyage Care Ltd, we are seeking a skilled Customer Experience Coordinator to join our team in Gloucestershire.

Salary: The estimated annual salary for this position is £27,710, which aligns with the current market standards and takes into account the location of the role.

About the Role:

We are looking for an individual who can effectively coordinate field support activities, ensuring seamless communication between our teams and customers. As a Customer Experience Coordinator, you will be responsible for managing daily operations, resolving customer inquiries, and maintaining accurate records.

Key Responsibilities:

  • Coordinate field support activities, including scheduling and dispatching teams
  • Manage customer relationships, responding to inquiries and concerns in a timely and professional manner
  • Maintain accurate records of customer interactions, incidents, and resolutions
  • Collaborate with internal teams to ensure effective communication and issue resolution

Requirements:

To be successful in this role, you will need:

  • A strong understanding of customer experience principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office applications, particularly Excel and Word

Benefits:

We offer a competitive benefits package, including:

  • Enhanced evening and weekend pay at an additional 50p per hour
  • Premium overtime rates at an additional £1 per hour
  • Wagestream, providing flexibility to draw funds when needed

Voyage Care Culture:

We value our employees' dedication and contributions, and we reward them with a range of benefits that promote work-life balance and career growth. Our mission is to deliver exceptional care and support services to individuals and families across the UK.



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