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Global Support Specialist

1 month ago

London, Greater London, United Kingdom Vizrt Full time

Global Support Specialist

As a key member of the Global Customer Success team, you will be responsible for providing timely and quality support to Vizrt customers worldwide. Your expertise and product knowledge will enable you to work closely with our customers to resolve their issues efficiently.

Key Responsibilities:

  • Accept and prioritize customer contacts through various channels.
  • Troubleshoot and resolve customer issues using effective communication skills.
  • Escalate complex cases to other departments as needed.
  • Take ownership of individual performance to achieve KPI expectations.
  • Adhere to the Global Support Quality Framework.

Requirements:

  • College Degree or equivalent work experience.
  • 3+ years of system administration experience in a support role.
  • Technical experience with Vizrt Mosart product is an advantage.
  • Experience in studio broadcast environment and equipment.
  • Good understanding of news studio workflow and video technology.
  • Experience in Windows and networking system administration.
  • Good investigation and troubleshooting logic.
  • Experience troubleshooting mission critical software systems.
  • Experience providing second line support for customers.
  • Written and spoken English language proficiency.

About Vizrt:

Vizrt is the world's leading provider of innovative visual storytelling tools for media content creators. Our software-based solutions enable customers to unlock the power of a story and tell it more effectively.