Customer Support Specialist

2 months ago

Falkirk, Falkirk, United Kingdom dormakaba Full time

About the Role

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at dormakaba. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Stay up-to-date with dormakaba's latest products and services to provide accurate and informed support to customers.
  • Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction.

Requirements

  • 2+ years of experience in a customer-facing role, preferably in a sales or customer support environment.
  • Proven track record of providing exceptional customer service and support.
  • Strong communication and interpersonal skills, with the ability to work effectively with internal teams and external customers.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Knowledge of CRM systems and experience with sales administration is a plus.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.
  • A comprehensive training program to ensure your success in the role.

Why Join Us

dormakaba is a global leader in the security and access control industry, with a rich history of innovation and excellence. We offer a unique opportunity to join a dynamic and growing company, with a strong commitment to customer satisfaction and employee development.

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