Customer Support Specialist

1 month ago

Falkirk, Falkirk, United Kingdom dormakaba Full time

A Role that Matters: Your Tasks

As a Customer Support Coordinator at dormakaba, you will be responsible for handling internal and external customer inquiries related to parts and components required for installing and repairing our systems. This will involve taking orders via email or phone, dealing with customer credit enquiries, stock queries, and other elements related to our products.

An Experience that Matters: Your Skills

  • 2+ years of experience in a similar customer service environment, such as sales support or sales administration
  • Previous experience with a CRM system, with knowledge of SAP being a plus
  • Strong communication and organization skills
  • A desire to learn about our product range to offer best-in-class support to our customers

A Workplace that Matters: Our Offering

At dormakaba, we are a globally successful company with a family business culture employing over 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field and within our office locations.

We care for our employees, offering an attractive salary package, as well as the following benefits:

  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
  • Enhanced, Salary Sacrifice Pension Scheme (you pay 3%, we pay 6%)
  • Life Assurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Health & Wellbeing App inc. Digital GP Service
  • Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
  • Access to LinkedIn Learning
  • Employee Discounts scheme

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