Shift Operations Coordinator

2 days ago


Slough, Slough, United Kingdom Tesco Full time

About the Role:

This is an exciting opportunity to lead from the front with your colleagues in a fast-paced fulfilment environment. No two days are the same, and you will be responsible for coordinating the team to deliver great availability for customers and safe operations.

  • Take ownership of delivery activities by running the daily operation, prioritising workload to ensure seamless doorstep service for customers.
  • Constantly look for ways to improve service and safety in your centre through on-the-job coaching and feedback to others.
  • Have a great understanding of how your centre is performing and support managers to deliver practical actions for improvement by taking a hands-on approach.
  • Guide, coach, and oversee colleagues to ensure they are in the right place, at the right time, and doing the right tasks.
  • Responsible for the day-to-day replenishment operation in the centre, ensuring deliveries are taken in, worked, and the centre is clean and tidy.
  • Able to build strong, long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
  • Communicate effectively with colleagues, visitors, contractors, and security teams.
  • Flexible in the way you think, make decisions, and handle change, making sure everything you do is right for customers and colleagues.
  • Energetic, driving, and motivating others to deliver beyond expectations and balance priorities effectively.
  • Always looking for ideas and opportunities to serve customers, communities, and the planet better every day.

You Will Be Responsible For:

Coordinating the team to deliver excellent customer service and safe operations, including:

  • Completing duty cover, ensuring all decisions are right for customers, colleagues, and safety.
  • Supporting managers to co-ordinate seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Making sure the centre is always clean, tidy, and well-presented.
  • Coordinating colleagues to deliver daily priorities and have breaks at the right time to fit around operational requirements.
  • Being knowledgeable about your centre and our results, co-ordinating others to deliver practical actions to make improvements.
  • Following company health and safety routines and ensuring colleagues do the same.
  • Delivering communication to the team when there are cascades from your manager.
  • Looking at ways to simplify operations and share ideas with your manager.
  • Covering team manager absence/days off by co-ordinating activity across trading areas.
  • Putting the customer first in everything you do.
  • Recognising and celebrating colleagues' achievements.
  • Understanding obstacles to delivering great service/availability and helping to remove them.
  • Communicating with picking and delivery teams as required.
  • Overseeing the day-to-day operation of the colleague shop.

The Ideal Candidate:

We are looking for someone who is able to work together across the store and with other stores in the local area to achieve shared success. You should be able to build strong relationships with customers and colleagues, being flexible in the way you think, make decisions, and handle change. You will also need to know your own source of energy and keep yourself fit for life.

What's In It For You:

We offer excellent benefits that help make Tesco a great place to work. These include:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay-day weekends – save up to £2,000 a year with your Colleague Clubcard.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use – from discounts and shares to cycle-to-work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.


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