People Services Team Lead
16 hours ago
As a key member of the PIB Group's People Services team, you will play a pivotal role in driving customer service excellence and ensuring seamless people processes across the organization. With a focus on continuous improvement, you will lead a small team responsible for delivering core people services, including efficient transactional services for applicants and employees.
Main Responsibilities:
- Lead and manage a team of People Services Associates, overseeing daily tasks, workloads, and meeting deadlines.
- Drive excellent customer service across all channels, ensuring queries are promptly and professionally resolved.
- Proactively organize and coordinate tasks, balancing workloads and meeting deadlines.
- Ensure data accuracy and compliance with GDPR regulations.
- Take a continuous improvement approach to processes, streamlining efficiency through technology adoption.
Required Skills and Qualifications:
- CIPD Level 3 qualification (minimum).
- Experience in customer service-oriented environments, with a proven ability to lead teams.
- Strong organizational skills, with the ability to plan, delegate, and prioritize tasks in high-volume environments.
- Excellent problem-solving skills, with a proactive approach to identifying areas for improvement.
About the Role
This is an exciting opportunity to join the PIB Group's dynamic People Services team, where you will have the chance to make a real impact on customer service excellence. As a key contributor, you will play a vital role in driving business success by leading a high-performing team and implementing process improvements that enhance efficiency and service delivery.
What We Offer:
- A competitive salary of £50,000 - £60,000 per annum.
- An annual bonus scheme.
- A comprehensive benefits package, including pension scheme, death in service benefit, and generous holiday allowance.
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