People Services Team Lead

4 days ago


Retford, Nottinghamshire, United Kingdom pib Group Full time
Job Overview: We are seeking a highly skilled People Services Team Leader to join our vibrant team at PIB Group. As a key member of the Group People Operations function, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for our employees. The ideal candidate will have excellent leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Manage a small team responsible for delivering efficient, high-quality transactional services for applicants and employees.
  • Drive excellence in customer service across all channels, including the query system and calls.
  • Ensure the quality of all outgoing communication, including letters, documents, and contracts.
  • Collaborate with the wider People team to meet objectives and deliver exceptional service to all employees.

Requirements:
  • A CIPD Level 3 qualification (minimum) is required.
  • Experience in a customer service-oriented environment with a proven ability to lead a team.
  • Strong attention to detail, ensuring accuracy in all people data and communications.

What We Offer:
  • A competitive salary of approximately £40,000 per annum.
  • A comprehensive benefits package, including a company pension scheme, death in service benefit, and generous maternity and paternity leave packages.
  • Ongoing learning and development opportunities through our professional study options and apprenticeships.
  • A flexible working policy that supports work-life balance.


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