People Services Team Lead

7 hours ago


Retford, Nottinghamshire, United Kingdom pib Group Full time
About the Role

A fantastic opportunity has arisen in our busy and vibrant People Services Team at PIB Group. You will be part of a very supportive and inclusive team in a fast-paced environment where no two days are the same.

On-site parking and close proximity to good transport links make this an ideal location for those seeking a new challenge.

Job Summary

The Transactional Services Manager will oversee a high-volume workload, driving excellence in customer service and ensuring a positive colleague experience across the PIB Group.

This role requires strong multitasking and prioritization skills to effectively manage team members' responsibilities and ensure high-quality service delivery.

Main Responsibilities
  • Oversee a team responsible for delivering efficient, high-quality transactional services for both applicants and employees.
  • Drive excellent customer service across all channels, including the query system and calls.
  • Ensure the quality of all outgoing communication, including letters, documents, and contracts.
  • Ensure strict adherence to data accuracy and compliance with GDPR and other relevant data protection regulations.
  • Collaborate with the wider People team to meet objectives and deliver exceptional service to all employees.
Benefits
  • Estimated salary: £40,000 - £55,000 per annum (dependent on experience).
  • Competitive holiday allowance with the option to buy additional days.
  • Death in Service benefit of 4 x salary.
  • Company pension scheme.
  • Generous maternity and paternity leave packages.
  • Flexible benefits package.
  • Discounted rates on PIB products.
  • Employee benefits and welfare package.


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