Digital Service Manager

1 month ago

Burton upon Trent, Staffordshire, United Kingdom Greene King Full time
{"Job Title": "Service Manager", "Job Description": "

At Greene King, we're committed to delivering exceptional digital experiences for our customers. As a Service Manager, you'll play a critical role in ensuring the high availability and quality of our digital platforms.

Key Responsibilities:

  • Develop and implement a Service Strategy for Greene King's digital technologies, including service levels, incident prioritization, and resolution times.
  • Ensure the design and delivery of digital services meet the needs of our customers and stakeholders.
  • Provide 24/7 support for critical systems and environments, working with internal teams and third-party partners to ensure seamless service delivery.
  • Monitor and report on service levels, identifying areas for improvement and implementing service improvement plans.
  • Collaborate with Delivery Managers to ensure technical upgrades are scheduled and budgeted for.

What We're Looking For:

  • Strong technical support skills, including monitoring and alerting, task automation, and modern tooling and development practices.
  • Experience in managing and coordinating internal and third-party partners to agreed support strategies and service levels.
  • Clear drive to deliver exceptional customer service to colleagues and users of digital applications.
  • Demonstrable experience in a product support environment for large-scale companies or service providers.
  • Ability to deliver outstanding service in a high-pressure environment.

Join our team and be part of our mission to deliver exceptional digital experiences for our customers.

", "Company Description": "Greene King is a leading hospitality company that's passionate about delivering exceptional customer experiences. We're committed to innovation and excellence in all aspects of our business, from our pubs and restaurants to our digital platforms."}

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