Digital Service Manager

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Greene King Full time

About the Role

Greene King is seeking a highly skilled Service Manager to join their team. As a Service Manager, you will play a critical part in delivering Greene King's Digital ambitions by ensuring a high level of service and availability for Greene King's digital platforms.

Key Responsibilities

  • Contribute to the development and implementation of a Service Strategy for Greene King digital technologies.
  • Ensure the design and delivery of digital services meets the sponsor and user needs.
  • Ensure 24:7 support for critical systems, environments through internal teams or third-party partners.
  • Monitor, report and govern service levels to ensure compliance and necessary quality standards from internal teams and third-party providers.

Requirements

  • Good technical support skills covering monitoring and alerting, task automation and modern tooling and development practices.
  • Experience of managing and coordinating internal and third-party partners to agreed support strategies and service levels.
  • Clear drive to deliver exceptional Customer Service to colleagues and users of Digital applications.

What We Offer

  • A competitive salary and pension contribution.
  • The chance to further your career across our well-known brands.
  • Discounts on all of our brands.
  • A free employee assistance program.


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