Digital Service Manager
4 weeks ago
About the Role
Greene King is seeking a highly skilled Service Manager to join their team. As a Service Manager, you will play a critical part in delivering Greene King's Digital ambitions by ensuring a high level of service and availability for Greene King's digital platforms.
Key Responsibilities
- Contribute to the development and implementation of a Service Strategy for Greene King digital technologies.
- Ensure the design and delivery of digital services meets the sponsor and user needs.
- Ensure 24:7 support for critical systems, environments through internal teams or third-party partners.
- Monitor, report and govern service levels to ensure compliance and necessary quality standards from internal teams and third-party providers.
Requirements
- Good technical support skills covering monitoring and alerting, task automation and modern tooling and development practices.
- Experience of managing and coordinating internal and third-party partners to agreed support strategies and service levels.
- Clear drive to deliver exceptional Customer Service to colleagues and users of Digital applications.
What We Offer
- A competitive salary and pension contribution.
- The chance to further your career across our well-known brands.
- Discounts on all of our brands.
- A free employee assistance program.
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