Digital Service Operations Manager

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Greene King Full time

About the Role:

As a Service Manager at Greene King, you will play a critical part in delivering our Digital ambitions by ensuring a high level of service and availability for our digital platforms. You will build strong relationships with key suppliers and internal teams, leveraging your technical support skills and experience in managing and coordinating internal and third-party partners to agreed support strategies and service levels.

Key Responsibilities:

  • Contribute to the development and implementation of a Service Strategy for Greene King digital technologies, including service levels, incident prioritization, and resolution times.
  • Ensure the design and delivery of digital services meet the sponsor and user needs.
  • Ensure 24:7 support for critical systems and environments through internal teams or third-party partners.
  • Monitor, report, and govern service levels to ensure compliance and necessary quality standards from internal teams and third-party providers.

What We're Looking For:

  • Good technical support skills covering monitoring and alerting, task automation, and modern tooling and development practices.
  • Experience of managing and coordinating internal and third-party partners to agreed support strategies and service levels.
  • Clear drive to deliver exceptional Customer Service to colleagues and users of Digital applications.
  • Demonstrable experience in a product support environment for large-scale companies or service providers.

What We Offer:

  • A competitive salary and pension contribution.
  • The chance to further your career across our well-known brands.
  • Discounts on our brands and services.
  • Free employee assistance program.


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