Digital Services Operations Manager
4 days ago
About the Role
We are seeking a skilled Digital Services Operations Manager to join our team in Burton-on-Trent. As a key member of our digital services team, you will play a crucial role in ensuring top-tier service and availability for our client's digital platforms.
Key Responsibilities:
- Developing and implementing a Service Strategy for digital technologies
- Ensuring the design and delivery of digital services meet sponsor and user needs
- Providing 24/7 support for critical systems through internal teams or third-party partners
- Managing escalation, communication, and review processes for critical issues
- Ensuring all digital applications and platforms are on supported versions and scheduling technical upgrades
- Monitoring, reporting, and governing service levels to ensure compliance and quality standards
- Undertaking capacity and performance planning to manage peak demand
Requirements:
- Strong technical support skills in monitoring, alerting, task automation, and modern tooling
- Experience managing and coordinating internal and third-party partners to agreed support strategies and service levels
- Clear drive to deliver exceptional customer service to colleagues and users of digital applications
- Demonstrable experience in a product support environment for a large-scale company or service provider
- Ability to deliver outstanding service in high-pressure environments
About the Salary and Benefits
This is a hybrid role with a salary range of up to £55,000 per annum. In addition to a competitive salary, you can expect a comprehensive benefits package including health insurance, pension scheme, and opportunities for professional development.
About Us
Sanderson Recruitment is a leading recruitment agency specializing in technology and digital roles. We work with top companies to find the best talent for their digital teams. If you are passionate about delivering exceptional digital services, we would love to hear from you.
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