Digital Platform Service Delivery Lead

7 days ago

Burton upon Trent, Staffordshire, United Kingdom Sanderson Recruitment Plc Full time

Based in the UK, Sanderson Recruitment Plc is offering an exciting opportunity for a skilled Digital Platform Service Delivery Lead to join their team. This role is ideal for a dedicated professional seeking a challenging position in service management with a focus on digital technologies.

Job Summary

We are looking for a highly motivated and experienced Service Manager to lead our digital platform service delivery team. The successful candidate will be responsible for developing and implementing a service strategy that aligns with our digital ambitions, ensuring the design and delivery of digital services meet sponsor and user needs, and providing 24/7 support for critical systems through internal teams or third-party partners.

Key Responsibilities

  • Develop and implement a service strategy for digital technologies, ensuring alignment with our digital ambitions.
  • Collaborate with internal teams and third-party partners to design and deliver digital services that meet sponsor and user needs.
  • Provide 24/7 support for critical systems, leveraging internal teams or third-party partners as needed.
  • Manage escalation, communication, and review processes for critical issues, ensuring timely resolution and minimal impact on business operations.
  • Oversee the maintenance of all digital applications and platforms, ensuring they are on supported versions and scheduled for technical upgrades as required.
  • Monitor, report, and govern service levels to ensure compliance with quality standards and industry best practices.
  • Perform capacity and performance planning to manage peak demand, ensuring our digital platforms can handle increased traffic and usage.

Requirements

  • Strong technical support skills in monitoring, alerting, task automation, and modern tooling, with experience in managing and coordinating internal and third-party partners to agreed support strategies.
  • Proven track record of delivering high-quality service management solutions, with a focus on digital technologies and industry best practices.
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.

What We Offer

We offer a competitive salary of up to £55,000 per annum, depending on experience, as well as a range of benefits and opportunities for professional growth and development. If you are a motivated and experienced Service Manager seeking a challenging role in digital platform service delivery, we encourage you to apply for this exciting opportunity.

About Us

Sanderson Recruitment Plc is a leading recruitment agency specializing in IT and digital recruitment. We help clients find top talent in the industry, and we are committed to providing exceptional service and support to our candidates and clients. If you are interested in this role, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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