Digital Service Manager

1 month ago

Burton upon Trent, Staffordshire, United Kingdom Greene King Full time
About the Role

We are seeking a highly skilled Service Manager to join our Digital team at Greene King. As a Service Manager, you will play a critical part in delivering our Digital ambitions by ensuring a high level of service and availability for our digital platforms.

Key Responsibilities
  • Develop and implement a Service Strategy for Greene King digital technologies, including service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths, monitoring and alerting strategy, support tooling, disaster recovery and resilience plans, governance and reporting.
  • Ensure the design and delivery of digital services meets the sponsor and user needs.
  • Ensure 24:7 support for critical systems, environments through internal teams or third-party partners. Ensure necessary escalation, management and communication of all critical issues and subsequent review processes.
  • Monitor, report and govern service levels to ensure compliance and necessary quality standards from internal teams and third-party providers; and establish service improvement plans if required.
  • Undertake capacity and performance planning to ensure services can manage peak demand and identify appropriate activities across the relevant teams.
What We Offer
  • A competitive salary and pension contribution.
  • The chance to further your career across our well-known brands.
  • Discounts on all of our brands.
  • A free employee assistance program.
  • Discounts at our Greene King Inns and hotels.
  • A refer a friend scheme.
  • Access to your wage before payday.
  • Retail discounts.

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