Digital Service Manager

1 month ago

Burton upon Trent, Staffordshire, United Kingdom Greene King Full time
About the Role

We are seeking a highly skilled Service Manager to join our team at Greene King. As a Service Manager, you will play a critical part in delivering our Digital ambitions by ensuring a high level of service and availability for our digital platforms.

Key Responsibilities
  • Contribute to the development and implementation of a Service Strategy for Greene King digital technologies.
  • Ensure the design and delivery of digital services meets the sponsor and user needs.
  • Ensure 24:7 support for critical systems, environments through internal teams or third-party partners.
  • Monitor, report and govern service levels to ensure compliance and necessary quality standards from internal teams and third-party providers.
  • Undertake capacity and performance planning to ensure services can manage peak demand and identify appropriate activities across the relevant teams.
What We Offer

We offer a competitive salary, pension contribution, and a range of benefits including:

  • The chance to further your career across our well-known brands.
  • Discount of 33% for you and 15% for your loved ones on all of our brands.
  • Free employee assistance program.
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
  • Refer a friend scheme.
  • Wagestream.
  • Retail discounts.
Requirements

To be successful in this role, you will need:

  • Good technical support skills covering monitoring and alerting, task automation and modern tooling and development practices.
  • Experience of managing and coordinating internal and third-party partners to agreed support strategies and service levels.
  • Clear drive to deliver exceptional Customer Service to colleagues and users of Digital applications.
  • Demonstrable experience in a product support environment for large-scale company or service provider.
  • Ability to deliver outstanding service in a high-pressure environment.

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