Technical Support Specialist

3 weeks ago


Wooburn Green, Buckinghamshire, United Kingdom Crayon Full time
About the Role

We are seeking a highly skilled Support Engineer to join our dynamic team at Crayon. As a Support Engineer, you will be the first point of contact for our customers, addressing their queries with exceptional service and technical expertise.

Key responsibilities will include:

  • Providing front-line, end-user, and administrator support for customers
  • Following call logging, efficient backlog management, escalation process & procedures, and providing high-quality case documentation for all work performed on service requests
  • Installing, configuring, and supporting the M365 suite on various customer platforms, including pure cloud and hybrid environments
  • Serving as the product expert for the M365 suite of applications and their capabilities
  • Participating in technical problem-solving sessions, collaborations, training, and discussions to foster continuous learning, development, and teamwork

Requirements include:

  • 5 years of Windows server administration experience
  • 5 years of experience with Microsoft-based environments, preferably Azure, Microsoft 365, AWS, and Microsoft on-premise software solutions (e.g. AD, SCOM, SCCM, Exchange, Skype, SharePoint, SQL, desktop support, etc.)
  • AZ-104 Certification is required
  • Leadership experience will be highly regarded
What We Offer

Crayon offers a range of benefits, including:

  • Employee Share Program
  • Social & Team Gatherings
  • Upskilling through training & certifications
  • Uncapped holidays after passing the probation period


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