Multifaceted Dining Services Professional
3 weeks ago
The Role
To provide exceptional dining experiences within our Mulberry Restaurant, catering to corporate and wedding events.
Key Responsibilities:
- Prepare the restaurant for service, ensuring impeccable ambiance and atmosphere
- Greet and engage guests, providing personalized attention and ensuring their needs are met
- Take guest orders with precision and efficiency, ensuring accurate and timely delivery
- Serve food and beverage, including alcoholic beverages, with a focus on exceptional presentation and quality
- Conduct satisfaction checks, addressing any concerns and ensuring guest satisfaction
- Resolve any service issues promptly and professionally, maintaining a positive and respectful demeanor
- Present bills to guests and process payments with accuracy and efficiency
- Ensure the restaurant is reset and ready for the next service, maintaining a high standard of cleanliness and organization
- Maintain a clean and tidy work area, adhering to health and safety standards
Requirements
- Maintain a smart appearance, adhering to company dress code
- Demonstrate excellent communication skills, with a passion for delivering exceptional guest service
- Possess experience within a quality food service hotel or restaurant, with a focus on providing exceptional customer experiences
Benefits
- Receive an additional end-of-year service charge bonus
- Enjoy 4 weeks of holiday, rising to 5 weeks with service
- Take advantage of 8 Bank holidays
- Benefit from free car parking
- Receive an employee uniform
In addition, you will enjoy a range of company benefits, including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme
In additional, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary, including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
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