Guest Service Ambassador

7 days ago


Cheltenham, Gloucestershire, United Kingdom RBH Full time
Role Overview

As a Guest Service Assistant at RBH, you will be an integral part of a dynamic team that delivers exceptional guest experiences. This role requires a strong focus on customer satisfaction, effective communication, and a passion for providing outstanding service.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues promptly.
  • Work collaboratively with the team to ensure seamless service delivery and maintain a high level of guest satisfaction.
  • Develop a strong understanding of the hotel's operations and services to provide informed responses to guest queries.
  • Maintain a clean and organized work environment, adhering to RBH's high standards of quality and safety.
Requirements
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with guests and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Basic computer skills and proficiency in using hotel software systems.
What We Offer
  • A competitive salary and benefits package, including pension and free meals on duty.
  • Opportunities for career development and advancement within RBH.
  • A collaborative and supportive work environment that values diversity and inclusion.
Why Join RBH?

RBH is a leading hospitality management company that prioritizes its people and strives to create a workplace culture that is inclusive, engaging, and empowering. As a Guest Service Assistant, you will be part of a dynamic team that is dedicated to delivering exceptional guest experiences and making a positive impact on the community.



  • Cheltenham, Gloucestershire, United Kingdom RBH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant at Holiday Inn Express Cheltenham Town Centre.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.Work collaboratively with the...


  • Cheltenham, Gloucestershire, United Kingdom Queens Hotel Full time

    About the Role:We are seeking a detail-oriented and friendly Housekeeping Ambassador to join our team at Queens Hotel. As a Housekeeping Ambassador, you will be responsible for maintaining the highest standards of cleanliness and presentation in our guest bedrooms and public areas.Key Responsibilities:Clean and maintain guest bedrooms and public areas,...


  • Cheltenham, Gloucestershire, United Kingdom RBH Full time

    Role OverviewWe are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Express Cheltenham Town Centre. As a key member of our front desk team, you will be responsible for delivering exceptional guest service, ensuring a warm and welcoming experience for all our visitors.Key ResponsibilitiesProvide timely...


  • Cheltenham, Gloucestershire, United Kingdom RBH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant at Holiday Inn Express Cheltenham Town Centre.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.Work collaboratively with the...


  • Cheltenham, Gloucestershire, United Kingdom RBH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant at Holiday Inn Express Cheltenham Town Centre.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.Work collaboratively with the...


  • Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    About the Role:We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at i2i Recruitment. As a key member of our client services team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide a warm and welcoming experience for all clientsSupport the...


  • Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    Job Title: Customer Service AmbassadorJob Summary: We are seeking a professional and enthusiastic individual to work within our prestigious offices showroom based in Cheltenham. This is an exciting opportunity for someone to utilise their strong customer service and communication skills.The Role:Be the first point of contact for all walk-in customersAssist...


  • Cheltenham, Gloucestershire, United Kingdom Everyman Full time

    About EverymanEveryman is an independent cinema brand renowned for its unique approach to movie-going. Our venues offer a stylish atmosphere, delicious food, and excellent service, creating an unforgettable experience for every guest.Salary and BenefitsWe offer a competitive salary of up to £11.60 per hour, depending on experience, along with a range of...


  • Cheltenham, Gloucestershire, United Kingdom Queens Hotel Full time

    Our OpportunityWe are seeking a warm and caring individual to join our housekeeping team at Queens Hotel, one of the first purpose-built hotels in Europe. The successful candidate will have a professional and welcoming approach, with excellent organisational skills and time management.About YouYou will have previous housekeeping experience, and be able to...


  • Cheltenham, Gloucestershire, United Kingdom Brunning & Price Full time

    Why Work with Us?We're a family of 79 pubs and restaurants, and we're passionate about delivering an exceptional experience to our customers.About the Role:We're looking for a skilled and enthusiastic individual to join our Front of House team as a Customer Service Ambassador.You'll be responsible for providing top-notch service to our customers, ensuring...


  • Cheltenham, Gloucestershire, United Kingdom RBH Full time

    Role and ResponsibilitiesAs a Guest Service Assistant, you will play a vital role in delivering exceptional guest experiences at Holiday Inn Express Cheltenham. Reporting to the Deputy General Manager, you will be responsible for providing timely, efficient, knowledgeable, and remarkable service to our guests.Key Responsibilities:Provide outstanding guest...


  • Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    Job Title: Showroom Sales AmbassadorJob Summary: We are seeking a professional and enthusiastic individual to work within our prestigious offices showroom based in Cheltenham. This is an exciting opportunity for someone to utilise their strong customer service and communication skills.The Role:Be the first point of contact for all walk-in customersAssist the...


  • Cheltenham, Gloucestershire, United Kingdom The Queens Hotel - Cheltenham Full time

    About Our OpportunityWe are seeking an experienced and enthusiastic F&B Team Member to deliver unique and personal guest experiences at the Queens Hotel, where guests can soak up our history and take time out to explore the quaint villages and abundant countryside of the Cotswolds. You will have previous experience as a Food and Beverage Team Member in a...


  • Cheltenham, Gloucestershire, United Kingdom Brunning & Price Full time

    Restaurant Team Member - CheltenhamWe're seeking a talented and enthusiastic Restaurant Team Member to join our team at The Old Courthouse in Cheltenham. If you have a passion for delivering exceptional customer service, are able to work effectively in a fast-paced environment, and are committed to providing an outstanding dining experience, we'd love to...


  • Cheltenham, Gloucestershire, United Kingdom Cotswold Farm Park Full time

    We are seeking a Weekend Host to join our team at Cotswold Farm Park.As a Weekend Host, you will have the opportunity to work in a variety of roles, including welcoming guests to our Pumpkin and Christmas Events, checking in guests to the farm park at admissions, and assisting the Entertainments team. You will also have the chance to host evening activities...

  • Hotel Receptionist

    4 weeks ago


    Cheltenham, Gloucestershire, United Kingdom The Greenway Hotel & Spa, Cheltenham Full time

    We are seeking a highly skilled and customer-focused Receptionist to join our team at The Greenway Hotel & Spa, Cheltenham.About the Role:As a Receptionist, you will be the first point of contact for our guests and will play a vital role in shaping their experience from arrival to departure. Your excellent communication skills, attention to detail, and...

  • Spa Receptionist

    2 weeks ago


    Cheltenham, Gloucestershire, United Kingdom The Greenway Hotel & Spa, Cheltenham Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a highly skilled Spa Receptionist to join our team at The Greenway Hotel & Spa, Cheltenham. As a key member of our hospitality team, you will be responsible for ensuring our guests feel welcome and at ease from the moment they arrive.Key ResponsibilitiesManage treatment bookings and payments with...

  • Cinema Host

    3 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Everyman Full time

    Experience the Magic of Cinema with EverymanWe're looking for a talented individual to join our team as a Cinema Host. As a Cinema Host, you will be the face of Everyman, responsible for ensuring that each and every one of our guests has the best possible experience whilst visiting one of our venues.About the RoleDeliver exceptional customer service to our...


  • Cheltenham, Gloucestershire, United Kingdom Hollywood Bowl Group Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Team Member at Hollywood Bowl Group. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide outstanding customer service and ensure a high...


  • Cheltenham, Gloucestershire, United Kingdom Endsleigh Insurance Full time

    Job RoleAs a Customer Service Advisor within our Account Handler Landlords team, you will be responsible for delivering exceptional customer service to our clients.You will be the primary point of contact for customer inquiries and will strive to find solutions that meet their needs and requirements.Main ResponsibilitiesProvide outstanding customer service...