Hotel Receptionist

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom The Greenway Hotel & Spa, Cheltenham Full time

We are seeking a highly skilled and customer-focused Receptionist to join our team at The Greenway Hotel & Spa, Cheltenham.

About the Role:

As a Receptionist, you will be the first point of contact for our guests and will play a vital role in shaping their experience from arrival to departure. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will ensure that our guests receive a warm and welcoming experience.

Key Responsibilities:

  • To provide exceptional customer service and ensure that our guests feel valued and cared for;
  • To manage the front desk, including checking in and out guests, handling room allocations, and preparing bills;
  • To work closely with other departments to enhance the guest experience and ensure that all aspects of their stay are met;
  • To maintain accurate records and reports, and to contribute to the overall efficiency of the hotel;
  • To be proactive in identifying and resolving any issues that may arise, and to provide a positive and professional attitude at all times.

What We Offer:

Our Receptionist will enjoy a range of benefits, including:

  • Enhanced annual leave entitlement;
  • Fairly distributed Service Charge/Gratuities paid monthly;
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities;
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness video's and money management tools;
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme;
  • Health plans for dental, optical, alternative health care + 24 hour GP access;
  • Discounted stays, spa treatments, golf and leisure access across EHC properties;
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
  • Access to Eden Engage – our employee portal with regular team news;
  • Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
  • Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.

Our Culture:

We are proud to be a values-led organization, with a commitment to sustainability and wellbeing. Our team is passionate about providing a great place to work, and we are committed to recruiting, developing and retaining the most talented people from a variety of backgrounds, perspectives and skills. We are members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do.

We are an equal opportunities employer and welcome applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.


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