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Guest Service Ambassador
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant at Holiday Inn Express Cheltenham Town Centre.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Work collaboratively with the hotel team to ensure seamless delivery of services and a high level of guest satisfaction.
- Assist with front desk operations, including check-in, check-out, and room assignments.
- Participate in ongoing training and development to enhance skills and knowledge in customer service, hospitality, and hotel operations.
- A competitive salary and benefits package, including discounted hotel room rates and free meals on duty.
- Opportunities for career growth and development within a dynamic and supportive team.
- A fun and inclusive work environment, with a focus on teamwork and collaboration.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
- Previous experience in a customer-facing role, with a strong understanding of hospitality and hotel operations.
RBH Hospitality Management is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.