Guest Service Representative

5 days ago

Cheltenham, Gloucestershire, United Kingdom RBH Full time
Role Overview

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Express Cheltenham Town Centre. As a key member of our front desk team, you will be responsible for delivering exceptional guest service, ensuring a warm and welcoming experience for all our visitors.

Key Responsibilities
  • Provide timely and efficient check-in and check-out services to guests
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Assist with room assignments, key management, and other front desk duties
  • Work collaboratively with the hotel team to ensure seamless operations and excellent guest satisfaction
Requirements
  • Excellent communication and interpersonal skills
  • Previous experience in a customer-facing role, preferably in hospitality
  • Able to work in a fast-paced environment and adapt to changing situations
  • Computer literate with a professional telephone voice
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Discounted hotel room rates and other perks

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we would love to hear from you.

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