Head of Technology Business Operations Lead
2 days ago
The estimated salary for this role is £60,000 - £80,000 per annum.
Job DescriptionWe are seeking a highly experienced and skilled individual to lead our technology business operations. As the Head of Technology Business Operations Lead, you will be responsible for managing our technology systems across the organisation, ensuring a secure, robust and efficient infrastructure.
- Main Responsibilities:
- Manage IT support contracts and services to ensure quality and best value for money.
- Define, implement and monitor effective IT service level agreements with all IT suppliers.
- Recruit, develop and manage our internal team of Service Desk and End User Computing specialists to provide a suitable level of IT services.
- Provide monthly IT performance reporting to the executive team.
- Act as the first point of escalation for IT issues with internal teams and IT providers.
- Work with the business and supply-chain to develop and maintain a pipeline of projects that aligns IT to continuously support business needs.
- Ensure that IT projects and changes are successfully transitioned into “BAU” service delivery.
- Ensure that the business effectively manages technology risk, including cyber security risk.
- Obtain and maintain Cyber Essentials Plus certification, with annual testing.
- Key Skills and Qualifications:
- At least 2-year's referenceable experience as either an IT Operations Manager or IT Service Manager, or similar.
- Fluent in written and spoken English at GCSE grade C or equivalent.
- ITIL Foundation certification.
- Project Management certification (e.g. PRINCE2).
- Implementation experience of ITSM Tools.
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