Resource Planning and Real-Time Analyst

3 weeks ago


Macclesfield, Cheshire East, United Kingdom Royal London Full time
About the Role

The Planning and Performance team at Royal London is seeking a Resource Planning and Real-Time Analyst to join their team. The team provides short-term and medium-term resource planning across Group Operations customer service facing teams.

The successful candidate will work closely with Group Operations and wider business stakeholders to manage inputs and throughputs into relevant planning tools to support the intraday demand management picture that will support the business to effectively deliver its service level KPIs.

  • Improve planning methods by streamlining processes and exploring new ways of working.
  • Ensure delivery of accurate resource plans for short, medium, and long-term planning to assure the accurate planning of Group Operations resource needs to customer service level.
  • Support the Resource Planning Manager and Senior Resource Analysts in gathering and presenting data for resource planning decision making.
  • Provide both detailed and concise MI/reporting to business stakeholders.
About Royal London

We're the UK's largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme, and private medical insurance.

Inclusion, Diversity, and Belonging

We're an Inclusive employer.



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