Resource Planning and Real Time Analyst
3 weeks ago
Job Title:
Resource Planning and Real Time Analyst
Contract Type:
Permanent
The Planning and Performance team at Royal London Group are looking for a Resource Planning and Real Time Analyst to manage inputs and throughputs into relevant planning tools to support the intraday demand management picture that will support the business to effectively deliver its service level KPIs.
Key Responsibilities:
- Work closely with Group Operations and wider business stakeholders to manage inputs and throughputs into relevant planning tools.
- Improve planning methods by streamlining processes and exploring new ways of working.
- Ensure delivery of accurate resource plans for short, medium and long-term planning to assure the accurate planning of Group Operations resource needs to customer service level.
- Support the Resource Planning Manager and Senior Resource Analysts in gathering and presenting data for resource planning decision making.
- Provide both detailed and concise MI/reporting to business stakeholders.
Requirements:
- Previous experience in a resource planning or real time/intraday analyst role in a customer services or operational support function.
- Proven experience of working cross functionally and in building sustained and effective working relationships.
- Risk Management identification and resolution experience.
- Experience of Excel and Power BI is preferred.
We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
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