Complaints Resolution Specialist
1 month ago
At SRG, we are seeking a highly skilled Complaints Intake Analyst to join our team. As a key member of our Quality Assurance department, you will play a critical role in ensuring the highest level of customer satisfaction and compliance with regulatory requirements.
Responsibilities:- Complaint Intake and Processing: You will be responsible for receiving, documenting, and processing complaints from customers and distributors, ensuring that all necessary information is collected and recorded accurately.
- Communication and Coordination: You will communicate with customers and internal stakeholders to resolve complaints, coordinate logistics, and provide updates on the status of investigations.
- Complaint Investigation and Resolution: You will conduct thorough investigations into complaints, identify root causes, and implement corrective actions to prevent future occurrences.
- Documentation and Reporting: You will maintain accurate and detailed records of complaints, investigations, and resolutions, and prepare reports as required.
- Collaboration and Support: You will work closely with other departments, such as Affiliate CQA, Medical Information, and Regulatory Affairs, to ensure seamless communication and coordination.
- Education: High school diploma or equivalent required; college or associate degree preferred.
- Experience: 1-2 years of experience in a Quality environment or customer service support role, preferably in a healthcare setting.
- Skills: Strong attention to detail, critical thinking, and ability to work independently; high-quality customer service skills; ability to express ideas clearly in written and oral communications.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for quality and customer satisfaction, we encourage you to apply for this exciting opportunity.
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Complaint Resolution Specialist
1 month ago
Marlow, United Kingdom SRG Full time{"title": "Complaint Resolution Specialist", "content": "Job SummaryWe are seeking a highly skilled Complaint Resolution Specialist to join our team at SRG. As a key member of our quality assurance team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesResolve customer complaints through phone...
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Complaint Resolution Specialist
1 month ago
Marlow, United Kingdom SRG Full time{"title": "Complaint Resolution Specialist", "content": "Job SummaryWe are seeking a highly skilled Complaint Resolution Specialist to join our team at SRG. As a key member of our quality assurance team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesResolve customer complaints through phone...
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Complaints Resolution Specialist
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Complaints Resolution Specialist
2 months ago
Marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and Management: Receive and process customer complaints,...
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Complaint Resolution Specialist
1 month ago
Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake AnalystJob Summary:The Complaint Intake Analyst plays a crucial role in supporting PMQA by providing initial triage of complaints from various channels and serving as the first point of contact with customers. This position requires strong attention to detail, critical thinking, and the ability to work independently with minimal...
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Complaint Resolution Specialist
1 month ago
Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake AnalystJob Summary:The Complaint Intake Analyst plays a crucial role in supporting PMQA by providing initial triage of complaints from various channels and serving as the first point of contact with customers. This position requires strong attention to detail, critical thinking, and the ability to work independently with minimal...
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Complaint Resolution Specialist
4 weeks ago
Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake AnalystJob Summary:The Complaint Intake Analyst plays a crucial role in supporting PMQA by providing initial triage of complaints from various channels and serving as the first point of contact with customers. This position requires strong attention to detail, critical thinking, and the ability to work independently with minimal...
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Complaint Resolution Specialist
4 weeks ago
Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake AnalystJob Summary:The Complaint Intake Analyst plays a crucial role in supporting PMQA by providing initial triage of complaints from various channels and serving as the first point of contact with customers. This position requires strong attention to detail, critical thinking, and the ability to work independently with minimal...
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Complaints Management Analyst
2 months ago
Marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and ManagementReceive and review customer complaints,...
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Customer Complaint Resolution Specialist
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Marlow, United Kingdom SRG Full timeKey Responsibilities:Facilitates the complaint intake procedure via phone and email into the Complaint Intake Systems, including necessary translations from local languages to English, initial complaint code identification, follow-up for missing details, coordinating complaint sample returns, and communicating investigation outcomes as required.Engages in...
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Complaints Intake Specialist
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Marlow, Buckinghamshire, United Kingdom Impellam Group Full timeJob Summary:We are seeking a highly detail-oriented Complaints Intake Specialist to join our team at Impellam Group. As a key member of our quality team, you will be responsible for managing the intake process of complaints through phone and email, ensuring timely and accurate resolution of issues.Key Responsibilities:Manage the intake process of complaints,...
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Complaints Intake Specialist
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Marlow, United Kingdom Carbon60 Full timeCarbon60 is seeking a skilled Complaints Intake Specialist to join their team at a leading Pharmaceutical company in the UK.As a Complaints Intake Specialist, you will be responsible for managing the intake process of complaints through phone and email, including translations from local languages to English when required.The ideal candidate will have a...
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Complaint Intake Specialist
1 month ago
Marlow, United Kingdom SRG Full time{"title": "Complaint Intake Specialist", "description": "Job SummaryWe are seeking a highly skilled Complaint Intake Specialist to join our team at SRG. As a key member of our quality assurance team, you will be responsible for providing exceptional customer service and ensuring the accurate intake of complaints from all channels.Key ResponsibilitiesProvide...
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Complaint Intake Specialist
1 month ago
Marlow, United Kingdom SRG Full time{"title": "Complaint Intake Specialist", "description": "Job SummaryWe are seeking a highly skilled Complaint Intake Specialist to join our team at SRG. As a key member of our quality assurance team, you will be responsible for providing exceptional customer service and ensuring the accurate intake of complaints from all channels.Key ResponsibilitiesProvide...
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Complaints Intake Specialist
1 week ago
Marlow, United Kingdom Carbon60 Full timeJob DescriptionCarbon60 is seeking a skilled Complaints Intake Specialist to join their team at a leading Pharmaceutical company in the UK.Key Responsibilities:Process complaints through phone and email into the Complaint Intake Systems, including translations from local language to English when required.Conduct follow-up activities for missing information,...
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Complaints and Service Specialist
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Marlow, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints and Service Specialist to join our team at the NHS. As a key member of our team, you will be responsible for managing all patient complaints and feedback, ensuring written responses are created to a high standard and sent by deadlines.You will also be responsible for maintaining...
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Complaints and Service Specialist
3 weeks ago
Marlow, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints and Service Specialist to join our team at the NHS. As a key member of our team, you will be responsible for managing all patient complaints and feedback, ensuring written responses are created to a high standard and sent by deadlines.You will also be responsible for maintaining...
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Complaints and Service Specialist
3 weeks ago
Marlow, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints and Service Specialist to join our team at the NHS. As a key member of our team, you will be responsible for managing all patient complaints and feedback, ensuring written responses are created to a high standard and sent by deadlines.You will be responsible for maintaining complaint...
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Complaints and Service Specialist
3 weeks ago
Marlow, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints and Service Specialist to join our team at the NHS. As a key member of our team, you will be responsible for managing all patient complaints and feedback, ensuring written responses are created to a high standard and sent by deadlines.You will be responsible for maintaining complaint...
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Complaints and Service Specialist
2 weeks ago
Marlow, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints and Service Specialist to join our team at the NHS. As a key member of our team, you will be responsible for managing all patient complaints and feedback, ensuring written responses are created to a high standard and sent by deadlines.You will also be responsible for maintaining...