Current jobs related to Complaint Intake Specialist - Marlow - SRG

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 is seeking a skilled Complaints Intake Specialist to join their team at a leading Pharmaceutical company in the UK.As a Complaints Intake Specialist, you will be responsible for managing the intake process of complaints through phone and email, including translations from local languages to English when required.The ideal candidate will have a...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, United Kingdom Impellam Group Full time

    Job SummaryWe are seeking a highly skilled Complaints Intake Specialist to join our team at Impellam Group. As a key member of our quality team, you will be responsible for managing the intake process of complaints through phone and email into our Complaint Intake Systems.Key ResponsibilitiesComplete the intake process of complaints through phone and email...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Job DescriptionCarbon60 is seeking a skilled Complaints Intake Specialist to join their team at a leading Pharmaceutical company in the UK.Key Responsibilities:Process complaints through phone and email into the Complaint Intake Systems, including translations from local language to English when required.Conduct follow-up activities for missing information,...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, United Kingdom Impellam Group Full time

    Job DescriptionAs a Complaints Intake Analyst at Impellam Group, you will be responsible for managing the intake process of complaints through various channels, including phone and email. Your primary goal will be to identify and resolve customer complaints in a timely and efficient manner.Key Responsibilities:Manage the intake process of complaints,...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, Buckinghamshire, United Kingdom Impellam Group Full time

    Job Summary:We are seeking a highly detail-oriented Complaints Intake Specialist to join our team at Impellam Group. As a key member of our quality team, you will be responsible for managing the intake process of complaints through phone and email, ensuring timely and accurate resolution of issues.Key Responsibilities:Manage the intake process of complaints,...

  • Complaints Intake Analyst

    3 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Analyst

    3 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Analyst

    3 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, Buckinghamshire, United Kingdom Carbon60 Full time

    Carbon60 is seeking a skilled Complaints Intake Specialist to support the team at one of the UK's leading Pharmaceutical companies.Key Responsibilities:Manage the intake process of complaints through phone and email, including translations from local language to English when required.Conduct follow-up activities for missing information, coordinate logistics...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaint Intake Analyst

    2 days ago

    Marlow, United Kingdom CV-Library Full time

    Job Title: Complaint Intake Analyst - Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday - Friday 5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of...

  • Complaints Intake Analyst

    2 weeks ago

    Marlow, United Kingdom Impellam Group Full time

    Job Description Responsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint...

  • Complaints Intake Analyst

    3 months ago

    Marlow, Buckinghamshire, United Kingdom SRG Full time

    Responsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    3 months ago

    Marlow, UK, Buckinghamshire, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaint Intake Analyst – Spanish and German Speaking

    6 hours ago

    Marlow, UK, Buckinghamshire, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaints and Service Specialist

    4 weeks ago

    Marlow, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Complaints and Service Specialist to join our team at the NHS. As a key member of our team, you will be responsible for managing all patient complaints and feedback, ensuring written responses are created to a high standard and sent by deadlines.You will be responsible for maintaining complaint...

  • Complaints and Service Specialist

    4 weeks ago

    Marlow, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Complaints and Service Specialist to join our team at the NHS. As a key member of our team, you will be responsible for managing all patient complaints and feedback, ensuring written responses are created to a high standard and sent by deadlines.You will also be responsible for maintaining...

Complaint Intake Specialist

2 months ago

Marlow, United Kingdom SRG Full time
{"title": "Complaint Intake Specialist", "description": "Job Summary

We are seeking a highly skilled Complaint Intake Specialist to join our team at SRG. As a key member of our quality assurance team, you will be responsible for providing exceptional customer service and ensuring the accurate intake of complaints from all channels.

Key Responsibilities
  • Provide initial triage of complaints and serve as the first point of contact with customers
  • Ensure accuracy of data from customers to identify complaint codes
  • Conduct data entry and coordination of work through established business rules
  • Handle escalations for complex complaints and serve as a subject matter expert in designated products
  • Communicate with customers and distributors involved in reported complaints
  • Internal communication and cooperation with relevant stakeholders in other departments
Requirements
  • Must speak German or Dutch
  • Experience in a quality environment or customer service support role, preferably in a healthcare setting
  • High-quality customer service skills
  • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological, or device-related products
  • Computer skills and ability to navigate through software systems

We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive compensation package.

", "lang_code": "en"}