Complaints Intake Analyst

4 months ago

Marlow, United Kingdom SRG Full time

Responsibilities:


  • Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.
  • Communication and cooperation with customers and distributors involved in the reported complaints
  • Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
  • Supports more complex complaints that are escalated
  • Serve as a Subject Matter Expert for a designated product(s) within the team when required
  • Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit or warranty activities for the customer.
  • Where applicable, partner with affiliate CQA for translation or communication support when needed
  • Support management with any documentation or SOP reviews when needed
  • Partner with other departments to address queries/inquiries e.g. Medical Info, Regulatory, PV
  • Support management with any projects / process improvement initiatives
  • Support management during audits and inspections
  • Where applicable, make vigilance reporting decisions and prepare the relevant vigilance reports for submission to MOH.
  • Where applicable, translate vigilance reports into local language for submission to MOH


Qualifications and Skills:

  • High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
  • Experience in a Quality environment or customer service support role, preferably in a healthcare setting
  • Strong attention to detail, critical thinking, and can work independently with minimal direction
  • High quality customer service skills
  • Ability to express ideas clearly in both written and oral communications
  • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
  • Computer skills and ability to navigate through software systems
  • Strong prioritization and time management skills
  • A fairly good command of the English

  • Complaint Intake Analyst

    2 weeks ago

    Marlow, United Kingdom Srg Full time

    Job Description Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in...

  • Complaints Intake Resolution Specialist

    1 month ago

    Marlow, United Kingdom SRG Full time

    About the RoleSRG is seeking a highly skilled Complaints Intake Resolution Specialist to join our team. This individual will play a crucial role in ensuring that customer complaints are handled efficiently and effectively.Job SummaryThe Complaints Intake Resolution Specialist will be responsible for completing the intake process of complaints through phone...

  • Complaint Intake Analyst

    1 month ago

    Marlow, United Kingdom CV-Library Full time

    Job Title: Complaint Intake Analyst - Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday - Friday 5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of...

  • Complaint Intake Analyst

    4 weeks ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst - Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday - Friday 5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaint Intake Analyst – Spanish And German Speaking

    2 weeks ago

    Marlow, United Kingdom Srg Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow.As part of the...

  • Complaints Analyst

    1 month ago

    Marlow, United Kingdom CV-Library Full time

    Carbon60 are looking for German and/or Spanish speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies! Contract specifics: Pay rate: up to £15ph (Inside IR35, PAYE) Duration: 12 months (potential of extension) Location: Marlow, Buckinghamshire 3 days a week in the office. Job Title:...

  • Complaint Intake Analyst – Spanish and German Speaking

    2 weeks ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As...

  • Complaint Intake Analyst

    1 month ago

    Marlow, United Kingdom SRG Full time

    Job Description Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based...

  • Complaint Intake Analyst – Spanish and German Speaking

    4 weeks ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaint Intake Analyst – Spanish and German Speaking

    1 month ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaint Intake Analyst – Spanish and German Speaking

    1 month ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaint Intake Analyst – Spanish and German Speaking

    1 month ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaints Intake Analyst

    4 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    4 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    2 months ago

    Marlow, United Kingdom Impellam Group Full time

    Job Description Responsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint...

  • Complaint Intake Analyst

    2 weeks ago

    Marlow, Buckinghamshire, United Kingdom SRG Full time €12,000 - €28,000

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As...

  • Complaint Intake Analyst

    2 weeks ago

    Marlow, Buckinghamshire, United Kingdom SRG Full time €12,000 - €28,000

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As...

  • Complaint Intake Analyst – Spanish and German Speaking

    1 month ago

    Marlow, UK, Buckinghamshire, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaints Intake Analyst

    4 months ago

    Marlow, UK, Buckinghamshire, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Contract Analysts

    2 weeks ago

    Marlow, Buckinghamshire, United Kingdom SRG Full time €12,000 - €28,000

    Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Hours: Monday – Friday 37.We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the role, you will be working to support PMQA through providing...