Complaints Intake Specialist

1 week ago

Marlow, United Kingdom Impellam Group Full time
Job Description

As a Complaints Intake Analyst at Impellam Group, you will be responsible for managing the intake process of complaints through various channels, including phone and email. Your primary goal will be to identify and resolve customer complaints in a timely and efficient manner.

Key Responsibilities:

  • Manage the intake process of complaints, including translations from local language to English when required.
  • Identify and resolve customer complaints through effective communication and problem-solving skills.
  • Collaborate with internal stakeholders, including affiliate CQA, Medical Information, Regulatory Affairs, and Pharmacovigilance teams.
  • Support the management of complex complaints that are escalated.
  • Develop and maintain knowledge of products, processes, and equipment related to pharmaceutical, biological, or device products.
  • Provide high-quality customer service and communicate effectively with customers and distributors.

Requirements:

  • High school diploma or equivalent required; college or a 2-year Associate Degree is preferred.
  • Experience in a Quality environment or customer service support role, preferably in a healthcare setting.
  • Strong attention to detail, critical thinking, and ability to work independently with minimal direction.
  • Excellent communication and interpersonal skills.
  • Ability to express ideas clearly in both written and oral communications.
  • Knowledge of computer software systems and ability to navigate through them.

  • Complaints Intake Specialist

    1 week ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 is seeking a skilled Complaints Intake Specialist to join their team at a leading Pharmaceutical company in the UK.As a Complaints Intake Specialist, you will be responsible for managing the intake process of complaints through phone and email, including translations from local languages to English when required.The ideal candidate will have a...

  • Complaint Intake Specialist

    1 month ago

    Marlow, United Kingdom SRG Full time

    {"title": "Complaint Intake Specialist", "description": "Job SummaryWe are seeking a highly skilled Complaint Intake Specialist to join our team at SRG. As a key member of our quality assurance team, you will be responsible for providing exceptional customer service and ensuring the accurate intake of complaints from all channels.Key ResponsibilitiesProvide...

  • Complaint Intake Specialist

    1 month ago

    Marlow, United Kingdom SRG Full time

    {"title": "Complaint Intake Specialist", "description": "Job SummaryWe are seeking a highly skilled Complaint Intake Specialist to join our team at SRG. As a key member of our quality assurance team, you will be responsible for providing exceptional customer service and ensuring the accurate intake of complaints from all channels.Key ResponsibilitiesProvide...

  • Complaints Intake Specialist

    1 week ago

    Marlow, United Kingdom Impellam Group Full time

    Job SummaryWe are seeking a highly skilled Complaints Intake Specialist to join our team at Impellam Group. As a key member of our quality team, you will be responsible for managing the intake process of complaints through phone and email into our Complaint Intake Systems.Key ResponsibilitiesComplete the intake process of complaints through phone and email...

  • Complaints Intake Specialist

    1 week ago

    Marlow, United Kingdom Carbon60 Full time

    Job DescriptionCarbon60 is seeking a skilled Complaints Intake Specialist to join their team at a leading Pharmaceutical company in the UK.Key Responsibilities:Process complaints through phone and email into the Complaint Intake Systems, including translations from local language to English when required.Conduct follow-up activities for missing information,...

  • Complaints Intake Specialist

    1 month ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaints Intake AnalystJob Summary:We are seeking a highly skilled Complaints Intake Analyst to join our team at SRG. As a Complaints Intake Analyst, you will be responsible for managing the intake process of complaints through phone and email, identifying complaint codes, and coordinating logistics for complaint sample...

  • Complaints Intake Specialist

    1 month ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaints Intake AnalystJob Summary:We are seeking a highly skilled Complaints Intake Analyst to join our team at SRG. As a Complaints Intake Analyst, you will be responsible for managing the intake process of complaints through phone and email, identifying complaint codes, and coordinating logistics for complaint sample...

  • Complaints Intake Specialist

    2 weeks ago

    Marlow, Buckinghamshire, United Kingdom Impellam Group Full time

    Job Summary:We are seeking a highly detail-oriented Complaints Intake Specialist to join our team at Impellam Group. As a key member of our quality team, you will be responsible for managing the intake process of complaints through phone and email, ensuring timely and accurate resolution of issues.Key Responsibilities:Manage the intake process of complaints,...

  • Complaints Intake Analyst

    2 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Analyst

    2 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Analyst

    2 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Specialist

    2 weeks ago

    Marlow, Buckinghamshire, United Kingdom Carbon60 Full time

    Carbon60 is seeking a skilled Complaints Intake Specialist to support the team at one of the UK's leading Pharmaceutical companies.Key Responsibilities:Manage the intake process of complaints through phone and email, including translations from local language to English when required.Conduct follow-up activities for missing information, coordinate logistics...

  • Complaint Intake Analyst

    1 month ago

    Marlow, United Kingdom SRG Full time

    Role: Complaint Intake Analyst – Dutch OR German SpeakingContract: 12 monthsOffice- Marlow (Hybrid - 3 days on site)Purpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer...

  • Complaint Intake Analyst

    1 month ago

    Marlow, United Kingdom SRG Full time

    Role: Complaint Intake Analyst – Dutch OR German SpeakingContract: 12 monthsOffice- Marlow (Hybrid - 3 days on site)Purpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer...

  • Complaint Intake Analyst

    1 month ago

    Marlow, United Kingdom SRG Full time

    Role: Complaint Intake Analyst – Dutch OR German SpeakingContract: 12 monthsOffice- Marlow (Hybrid - 3 days on site)Purpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer...

  • Complaint Intake Analyst

    1 month ago

    Marlow, UK, Buckinghamshire, United Kingdom SRG Full time

    Role: Complaint Intake Analyst – Dutch OR German SpeakingContract: 12 monthsOffice- Marlow (Hybrid - 3 days on site)Purpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    2 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    2 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...