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Complaint Resolution Specialist

2 months ago

Marlow, United Kingdom SRG Full time
{"title": "Complaint Resolution Specialist", "content": "Job Summary

We are seeking a highly skilled Complaint Resolution Specialist to join our team at SRG. As a key member of our quality assurance team, you will be responsible for resolving customer complaints in a timely and professional manner.

Key Responsibilities
  • Resolve customer complaints through phone and email, ensuring accuracy and efficiency.
  • Identify and escalate complex complaints to relevant stakeholders.
  • Communicate with customers and distributors to resolve issues and provide solutions.
  • Collaborate with internal teams to ensure effective complaint management.
  • Support management with projects and process improvement initiatives.
Requirements
  • Fluent German language skills.
  • Experience in a quality environment or customer service support role.
  • High-quality customer service skills.
  • Knowledge of pharmaceutical products and processes.
  • Computer skills and ability to navigate software systems.
What We Offer

At SRG, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.

", "lang_code": "en"}