Pharmaceutical Complaints Handler

4 weeks ago


Marlow, United Kingdom Impellam Group Full time

Responsibilities:

  • Process and manage complaints related to pharmaceutical and medical device products, ensuring timely and accurate resolution.
  • Collaborate with customers, distributors, and internal stakeholders to gather information and coordinate logistics.
  • Utilize expertise to identify and escalate complex complaints, providing subject matter expertise for designated products.
  • Communicate with customers to decide on replacement, credit, or warranty claims, and notify relevant stakeholders.
  • Partner with affiliate CQA for translation or communication support as needed.
  • Support management with documentation reviews, SOP implementations, and process improvement initiatives.
  • Assist with audits and inspections, and prepare vigilance reports for submission to regulatory authorities.

Qualifications and Skills:

  • Bachelor's degree in a related field, or equivalent experience.
  • Proven experience in quality, customer service, or a related field.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to navigate software systems and prioritize tasks effectively.
  • Strong attention to detail and ability to work independently.

  • Complaints Analyst

    1 week ago


    Marlow, United Kingdom CV-Library Full time

    Carbon60 are looking for German and/or Spanish speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies! Contract specifics: Pay rate: up to £15ph (Inside IR35, PAYE) Duration: 12 months (potential of extension) Location: Marlow, Buckinghamshire 3 days a week in the office. Job Title:...


  • Marlow, United Kingdom Impellam Group Full time

    Job Summary:Impellam Group is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our quality assurance team, you will be responsible for managing and resolving customer complaints related to our pharmaceutical products.Key Responsibilities:Process and resolve customer complaints in a timely and efficient manner,...


  • Marlow, United Kingdom SRG Full time

    Job SummaryWe are seeking a skilled Complaints Intake Analyst to join our team at SRG. This role is responsible for managing customer complaints, coordinating logistics, and communicating results.Main Responsibilities:Manage complaint intake through phone and email, conducting follow-up activities, and coordinating logistics.Communicate with customers and...


  • Marlow, United Kingdom CV-Library Full time

    Job Title: Complaint Intake Analyst - Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday - Friday 5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of...


  • Marlow, United Kingdom SRG Full time

    Job Description Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based...


  • Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...


  • Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...


  • Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...


  • Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...


  • Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...


  • Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...


  • Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...


  • Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...


  • Marlow, United Kingdom SRG Full time

    About the RoleSRG is seeking a highly skilled Complaint Resolution Specialist to join our team in Marlow. This exciting opportunity allows you to utilize your excellent communication skills and attention to detail to deliver top-notch customer service.The ideal candidate will have a strong background in Quality or customer service support, preferably in a...


  • Marlow, United Kingdom Impellam Group Full time

    Job Description Responsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint...


  • Marlow, UK, Buckinghamshire, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...


  • Marlow, Buckinghamshire, United Kingdom SRG Full time

    Responsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...


  • Marlow, UK, Buckinghamshire, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...


  • Marlow, United Kingdom CV-Library Full time

    Product Surveillance Reporting Analyst 6 months £17.96 p/h Marlow - hybrid (3 days on site) SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow. Purpose of the role The Reporting Specialist is responsible for executing all of the reporting, in partnership with...


  • Marlow, United Kingdom SRG Full time

    SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to support their team in Marlow.The Reporting Specialist will be responsible for executing all reporting in partnership with internal and external stakeholders. The individual will also partner with internal teams such as pharmacovigilance, local...