Pharmaceutical Complaints Handler
4 weeks ago
Responsibilities:
- Process and manage complaints related to pharmaceutical and medical device products, ensuring timely and accurate resolution.
- Collaborate with customers, distributors, and internal stakeholders to gather information and coordinate logistics.
- Utilize expertise to identify and escalate complex complaints, providing subject matter expertise for designated products.
- Communicate with customers to decide on replacement, credit, or warranty claims, and notify relevant stakeholders.
- Partner with affiliate CQA for translation or communication support as needed.
- Support management with documentation reviews, SOP implementations, and process improvement initiatives.
- Assist with audits and inspections, and prepare vigilance reports for submission to regulatory authorities.
Qualifications and Skills:
- Bachelor's degree in a related field, or equivalent experience.
- Proven experience in quality, customer service, or a related field.
- Excellent communication, problem-solving, and time management skills.
- Ability to navigate software systems and prioritize tasks effectively.
- Strong attention to detail and ability to work independently.
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