Complaints Management Analyst
2 months ago
We are seeking a highly skilled Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.
Key Responsibilities- Complaint Intake and Management
- Receive and review customer complaints, identifying the root cause and determining the necessary course of action.
- Communicate with customers and internal stakeholders to resolve complaints and ensure customer satisfaction.
- Collaborate with cross-functional teams to investigate and resolve complex complaints.
- Documentation and Reporting
- Prepare and maintain accurate and detailed records of complaint investigations and resolutions.
- Develop and submit reports to management on complaint trends and resolutions.
- Process Improvement
- Identify opportunities for process improvements and implement changes to prevent future complaints.
- Collaborate with the quality team to develop and implement new procedures and protocols.
- Subject Matter Expertise
- Develop and maintain expertise on company products and processes.
- Provide training and guidance to colleagues on complaint resolution and quality procedures.
- Education
- High school diploma or equivalent required. College or a 2-year Associate Degree is preferred.
- Experience
- Experience in a Quality environment or customer service support role, preferably in a healthcare setting.
- Skills
- Strong attention to detail, critical thinking, and ability to work independently with minimal direction.
- High quality customer service skills.
- Ability to express ideas clearly in both written and oral communications.
- Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
- Computer skills and ability to navigate through software systems.
- Strong prioritization and time management skills.
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Complaint Intake Analyst
1 month ago
Marlow, United Kingdom SRG Full timeRole: Complaint Intake Analyst – Dutch OR German SpeakingContract: 12 monthsOffice- Marlow (Hybrid - 3 days on site)Purpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer...
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Complaint Intake Analyst
1 month ago
Marlow, United Kingdom SRG Full timeRole: Complaint Intake Analyst – Dutch OR German SpeakingContract: 12 monthsOffice- Marlow (Hybrid - 3 days on site)Purpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer...
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Complaint Intake Analyst
1 month ago
Marlow, United Kingdom SRG Full timeRole: Complaint Intake Analyst – Dutch OR German SpeakingContract: 12 monthsOffice- Marlow (Hybrid - 3 days on site)Purpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer...
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Complaints Intake Analyst
2 weeks ago
Marlow, United Kingdom Carbon60 Full timeCarbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...
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Complaints Intake Analyst
2 weeks ago
Marlow, United Kingdom Carbon60 Full timeCarbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...
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Complaints Intake Analyst
2 weeks ago
Marlow, United Kingdom Carbon60 Full timeCarbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...
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Complaint Intake Analyst
1 month ago
Marlow, UK, Buckinghamshire, United Kingdom SRG Full timeRole: Complaint Intake Analyst – Dutch OR German SpeakingContract: 12 monthsOffice- Marlow (Hybrid - 3 days on site)Purpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer...
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Complaints Intake Specialist
1 month ago
Marlow, United Kingdom SRG Full timeJob Title: Complaints Intake AnalystJob Summary:We are seeking a highly skilled Complaints Intake Analyst to join our team at SRG. As a Complaints Intake Analyst, you will be responsible for managing the intake process of complaints through phone and email, identifying complaint codes, and coordinating logistics for complaint sample...
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Complaints Intake Specialist
1 month ago
Marlow, United Kingdom SRG Full timeJob Title: Complaints Intake AnalystJob Summary:We are seeking a highly skilled Complaints Intake Analyst to join our team at SRG. As a Complaints Intake Analyst, you will be responsible for managing the intake process of complaints through phone and email, identifying complaint codes, and coordinating logistics for complaint sample...
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Complaint Resolution Specialist
1 month ago
Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake AnalystJob Summary:The Complaint Intake Analyst plays a crucial role in supporting PMQA by providing initial triage of complaints from various channels and serving as the first point of contact with customers. This position requires strong attention to detail, critical thinking, and the ability to work independently with minimal...
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Complaint Resolution Specialist
1 month ago
Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake AnalystJob Summary:The Complaint Intake Analyst plays a crucial role in supporting PMQA by providing initial triage of complaints from various channels and serving as the first point of contact with customers. This position requires strong attention to detail, critical thinking, and the ability to work independently with minimal...
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Complaints Resolution Specialist
1 month ago
Marlow, United Kingdom SRG Full timeJob Title: Complaints Intake AnalystAt SRG, we are seeking a highly skilled Complaints Intake Analyst to join our team. As a key member of our Quality Assurance department, you will play a critical role in ensuring the highest level of customer satisfaction and compliance with regulatory requirements.Responsibilities:Complaint Intake and Processing: You will...
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Complaints Intake Specialist
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Marlow, United Kingdom Impellam Group Full timeJob DescriptionAs a Complaints Intake Analyst at Impellam Group, you will be responsible for managing the intake process of complaints through various channels, including phone and email. Your primary goal will be to identify and resolve customer complaints in a timely and efficient manner.Key Responsibilities:Manage the intake process of complaints,...
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Complaints Intake Analyst
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2 months ago
Marlow, United Kingdom SRG Full timeResponsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...
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Complaints Intake Analyst
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Marlow, United Kingdom Impellam Group Full timeJob Description Responsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint...
