Service Delivery Manager

4 days ago


Sheffield, Sheffield, United Kingdom ECR Global Full time £65,000

Job Summary

ECR Global is seeking a seasoned Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our IT services.

Key Responsibilities

  • Manage the day-to-day delivery of IT services, coordinating the involvement of all parties in the resolution of complex incidents.
  • Perform out-of-hours duty manager duties on a rotational basis.
  • Analyze performance data and service monitoring capabilities to identify trends, underlying issues, and services in need of improvement.
  • Develop and implement Service Improvement Plans to drive business value.
  • Collaborate with the Senior Service Manager to ensure Service Level Agreements between the business and service delivery are met.
  • Support the Senior Service Manager in identifying, understanding, and mitigating service risks.

Requirements

  • Strong analytical and communication skills.
  • Experience in Service Management, Service Transition, and Service Level Agreements.
  • Ability to work with technical staff from suppliers on a daily basis.
  • ITIL certification and experience working in an ITIL-compliant environment.
  • Proven track record of managing suppliers to achieve successful outcomes.
  • Experience working with a well-known brand in high-level service management.


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job Title: Service Delivery ManagerJob Summary: ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of IT services and coordinating the involvement of all parties in the resolution of long-running or complex high-priority incidents.Key...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job Title: Service Delivery ManagerJob Summary: ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of IT services and coordinating the involvement of all parties in the resolution of long-running or complex high-priority incidents.Key...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job Summary:ECR Global is seeking a seasoned Service Manager to join our team. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services.Key Responsibilities:Service Delivery: Manage the day-to-day delivery of IT services, ensuring that all services are delivered to the required quality and...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job Summary:ECR Global is seeking a seasoned Service Manager to join our team. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services.Key Responsibilities:Service Delivery: Manage the day-to-day delivery of IT services, ensuring that all services are delivered to the required quality and...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job Title: Service Delivery ManagerJob Summary:ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of IT services and coordinating the involvement of all parties in the resolution of long-running or complex high-priority incidents.Key...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time £65,000

    **Job Summary**We are seeking a highly skilled Service Manager to join our team at ECR Global. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services and supporting the delivery of excellent service to our customers.**Key Responsibilities**Manage the day-to-day delivery of IT services and...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job DescriptionService Manager - A Key Role in Delivering IT ServicesECR Global is seeking a seasoned Service Manager to support the delivery of IT services to our clients. This is a unique opportunity to join a leading global company and contribute to the success of our IT operations.Key Responsibilities:Manage the day-to-day delivery of IT services,...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job Title: Adult Service Manager, Learning DisabilitiesJob Summary:ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services and ensuring that our clients receive exceptional service.Key Responsibilities:Manage the...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job Title: Adult Service Manager, Learning DisabilitiesJob Summary:ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services and ensuring that our clients receive exceptional service.Key Responsibilities:Manage the...


  • Sheffield, Sheffield, United Kingdom ECR Global Full time

    Job Title: Adult Service Manager, Learning DisabilitiesJob Summary:ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services and ensuring that our clients receive exceptional service.Key Responsibilities:Manage the...


  • Sheffield, Sheffield, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesRepresent Royal Mail Group in the delivery of IT services, establishing strong relationships with...


  • Sheffield, Sheffield, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesRepresent Royal Mail Group in the delivery of IT services, establishing strong relationships with...


  • Sheffield, Sheffield, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a highly skilled Service Manager to represent Royal Mail in the delivery of all existing and new IT Services that support the company's business. As a Service Manager, you will be responsible for ensuring that Royal Mail's IT Services are delivered as specified in the formal agreements between the Business, the Technology...


  • Sheffield, Sheffield, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a highly skilled Service Manager to represent Royal Mail in the delivery of all existing and new IT Services that support the company's business. As a Service Manager, you will be responsible for ensuring that Royal Mail's IT Services are delivered as specified in the formal agreements between the Business, the Technology...


  • Sheffield, Sheffield, United Kingdom FirstGroup Full time

    Who are we?First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Senior Manager

    2 days ago


    Sheffield, Sheffield, United Kingdom Auxilion Full time

    Job DescriptionJob Title: Senior Manager - Service DeliveryJob Summary:Auxilion is seeking an experienced Senior Manager to lead our Service Delivery function. The successful candidate will be responsible for managing a team of 70+ people, providing leadership and direction to ensure the delivery of high-quality services to our clients.Key...

  • Senior Manager

    2 days ago


    Sheffield, Sheffield, United Kingdom Auxilion Full time

    Job DescriptionJob Title: Senior Manager - Service DeliveryJob Summary:Auxilion is seeking an experienced Senior Manager to lead our Service Delivery function. The successful candidate will be responsible for managing a team of 70+ people, providing leadership and direction to ensure the delivery of high-quality services to our clients.Key...


  • Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy,...


  • Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy,...


  • Sheffield, Sheffield, United Kingdom Auxilion Ireland Full time

    Job Description**Job Title:** Director of Service Delivery**Company:** Auxilion Ireland**Location:** Sheffield, UK (on site)We are seeking an experienced Director of Service Delivery to lead our Service Operations Centre in Sheffield. The successful candidate will be responsible for managing a team of 70+ people and will report to the Group Delivery...