Service Delivery Manager
4 days ago
Job Summary
ECR Global is seeking a seasoned Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our IT services.
Key Responsibilities
- Manage the day-to-day delivery of IT services, coordinating the involvement of all parties in the resolution of complex incidents.
- Perform out-of-hours duty manager duties on a rotational basis.
- Analyze performance data and service monitoring capabilities to identify trends, underlying issues, and services in need of improvement.
- Develop and implement Service Improvement Plans to drive business value.
- Collaborate with the Senior Service Manager to ensure Service Level Agreements between the business and service delivery are met.
- Support the Senior Service Manager in identifying, understanding, and mitigating service risks.
Requirements
- Strong analytical and communication skills.
- Experience in Service Management, Service Transition, and Service Level Agreements.
- Ability to work with technical staff from suppliers on a daily basis.
- ITIL certification and experience working in an ITIL-compliant environment.
- Proven track record of managing suppliers to achieve successful outcomes.
- Experience working with a well-known brand in high-level service management.
-
Service Delivery Manager
6 days ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob Title: Service Delivery ManagerJob Summary: ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of IT services and coordinating the involvement of all parties in the resolution of long-running or complex high-priority incidents.Key...
-
Service Delivery Manager
5 days ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob Title: Service Delivery ManagerJob Summary: ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of IT services and coordinating the involvement of all parties in the resolution of long-running or complex high-priority incidents.Key...
-
Service Delivery Manager
5 days ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob Summary:ECR Global is seeking a seasoned Service Manager to join our team. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services.Key Responsibilities:Service Delivery: Manage the day-to-day delivery of IT services, ensuring that all services are delivered to the required quality and...
-
Service Delivery Manager
1 week ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob Summary:ECR Global is seeking a seasoned Service Manager to join our team. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services.Key Responsibilities:Service Delivery: Manage the day-to-day delivery of IT services, ensuring that all services are delivered to the required quality and...
-
Service Delivery Manager
7 days ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob Title: Service Delivery ManagerJob Summary:ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of IT services and coordinating the involvement of all parties in the resolution of long-running or complex high-priority incidents.Key...
-
Service Delivery Manager
1 week ago
Sheffield, Sheffield, United Kingdom ECR Global Full time £65,000**Job Summary**We are seeking a highly skilled Service Manager to join our team at ECR Global. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services and supporting the delivery of excellent service to our customers.**Key Responsibilities**Manage the day-to-day delivery of IT services and...
-
Service Delivery Manager
7 days ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob DescriptionService Manager - A Key Role in Delivering IT ServicesECR Global is seeking a seasoned Service Manager to support the delivery of IT services to our clients. This is a unique opportunity to join a leading global company and contribute to the success of our IT operations.Key Responsibilities:Manage the day-to-day delivery of IT services,...
-
Service Delivery Manager
4 days ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob Title: Adult Service Manager, Learning DisabilitiesJob Summary:ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services and ensuring that our clients receive exceptional service.Key Responsibilities:Manage the...
-
Service Delivery Manager
4 days ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob Title: Adult Service Manager, Learning DisabilitiesJob Summary:ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services and ensuring that our clients receive exceptional service.Key Responsibilities:Manage the...
-
Service Delivery Manager
7 days ago
Sheffield, Sheffield, United Kingdom ECR Global Full timeJob Title: Adult Service Manager, Learning DisabilitiesJob Summary:ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services and ensuring that our clients receive exceptional service.Key Responsibilities:Manage the...
-
Service Delivery Manager
2 days ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesRepresent Royal Mail Group in the delivery of IT services, establishing strong relationships with...
-
Service Delivery Manager
2 days ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesRepresent Royal Mail Group in the delivery of IT services, establishing strong relationships with...
-
Service Delivery Manager
3 days ago
Sheffield, Sheffield, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking a highly skilled Service Manager to represent Royal Mail in the delivery of all existing and new IT Services that support the company's business. As a Service Manager, you will be responsible for ensuring that Royal Mail's IT Services are delivered as specified in the formal agreements between the Business, the Technology...
-
Service Delivery Manager
2 days ago
Sheffield, Sheffield, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking a highly skilled Service Manager to represent Royal Mail in the delivery of all existing and new IT Services that support the company's business. As a Service Manager, you will be responsible for ensuring that Royal Mail's IT Services are delivered as specified in the formal agreements between the Business, the Technology...
-
IT Service Delivery Manager
2 months ago
Sheffield, Sheffield, United Kingdom FirstGroup Full timeWho are we?First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...
-
Senior Manager
2 days ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob DescriptionJob Title: Senior Manager - Service DeliveryJob Summary:Auxilion is seeking an experienced Senior Manager to lead our Service Delivery function. The successful candidate will be responsible for managing a team of 70+ people, providing leadership and direction to ensure the delivery of high-quality services to our clients.Key...
-
Senior Manager
2 days ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob DescriptionJob Title: Senior Manager - Service DeliveryJob Summary:Auxilion is seeking an experienced Senior Manager to lead our Service Delivery function. The successful candidate will be responsible for managing a team of 70+ people, providing leadership and direction to ensure the delivery of high-quality services to our clients.Key...
-
Service Delivery Manager
3 days ago
Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy,...
-
Service Delivery Manager
2 days ago
Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy,...
-
Director of Service Delivery
1 week ago
Sheffield, Sheffield, United Kingdom Auxilion Ireland Full timeJob Description**Job Title:** Director of Service Delivery**Company:** Auxilion Ireland**Location:** Sheffield, UK (on site)We are seeking an experienced Director of Service Delivery to lead our Service Operations Centre in Sheffield. The successful candidate will be responsible for managing a team of 70+ people and will report to the Group Delivery...