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Service Delivery Manager
2 months ago
About the Role
We are seeking a highly skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.
Key Responsibilities
- Represent Royal Mail Group in the delivery of IT services, establishing strong relationships with customers, suppliers, and business stakeholders.
- Manage the day-to-day delivery of IT services, investigating and resolving high-priority incidents, and driving root cause analysis and remediation actions.
- Analyse performance data and service monitoring capabilities to identify trends and areas for improvement, proposing remediation actions to senior stakeholders.
- Present performance management reports to inform business decision-making and drive service improvement.
About You
To be successful in this role, you will have a strong background in service management, excellent analytical and communication skills, and experience working in an ITIL-compliant environment. You will be able to create collaborative virtual teams, build strong relationships with suppliers, and drive service improvement initiatives.
About Us
Royal Mail Group is a leading provider of postal and parcel services, and we are committed to delivering exceptional customer experiences. Our technology team is at the forefront of this effort, and we are seeking talented professionals like you to join our team.
