Service Delivery Manager
3 weeks ago
As a Service Delivery Manager at Hewlett Packard, you will be responsible for leading all aspects of delivery to a Global Managed Service Client with large annual revenues. You will supervise a multi-faceted team of technical and non-technical support people with a high focus on best-in-class service support.
Key Responsibilities:- Supervise major incident escalations, new & BAU projects, software and solution resolution by driving the team to resolve all incidents in a timely and successful manner.
- Apply advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies.
- Implement six sigma methodologies and drive an ITIL structure and terminology demonstrating market awareness, customer retention and supports business growth.
- Develop cross-functional working relationships and networks at all levels to drive timely resolutions, motivated people and strong team management.
- Have accountability for results of a major program in terms of cost, direction and people management.
- Recruit and support development of direct staff members.
- Manage and control activities within multiple accounts a variety of Services, including Service Desks for Managed Services portfolio, single country or a sub-region which is part of a larger geographical Region.
- Manage typically a team between 8 and 15 direct reports, including Service Desk specialist, technical and non-technical, and Managed Services portfolio Service Delivery Manager (SDM) roles.
- Typically 8+ years to establish proven track record in Client Management and/or Service Business Management.
- Established management background of high-level individual contributors (leading teams).
- Demonstrable capability for managing a portfolio of Annuity Services contracts.
- Experience in developing customer relationships including good negotiation, presentation and communication skills.
- ITIL v3 Foundation or above.
- Proven track record in facilitating virtual teams, ability to influence decisions that benefit HPI or the customer, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.
- Evidence of successfully escalating and managing risk to deliver successful outcomes.
- Experience in developing project status reports and providing management reports to Executive board level stakeholders.
- Experience and evidence of strong project planning monitoring and control.
- Demonstrate knowledge of corporate organization, culture and policies, cross-functional roles and objectives.
- Familiarity with financial reporting tools and ability to correctly design reports and interpret their output.
- Management by influence with international, multi-cultural, virtual teams.
- Influence cross-functionally and on senior management level.
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Service Delivery Manager
1 month ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Sanctuary Group. As a Service Delivery Manager, you will be responsible for overseeing the delivery of maintenance and repair services across our portfolio of properties. This is a fantastic opportunity to work with a leading provider of housing and...
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Service Delivery Manager
1 month ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Sanctuary Group. As a Service Delivery Manager, you will be responsible for overseeing the delivery of maintenance and repair services across our portfolio of properties. This is a fantastic opportunity to work with a leading provider of housing and...
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Service Delivery Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeJob Title: Service Delivery ManagerSanctuary Group is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our property services team, you will be responsible for overseeing the delivery of maintenance and repair services across our extensive portfolio of properties.Key Responsibilities:Coordinate the activities of a team of...
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Service Delivery Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeJob Title: Service Delivery ManagerSanctuary Group is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our property services team, you will be responsible for overseeing the delivery of maintenance and repair services across our extensive portfolio of properties.Key Responsibilities:Coordinate the activities of a team of...
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Service Delivery Manager
1 month ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Sanctuary Group. As a Service Delivery Manager, you will be responsible for overseeing the delivery of maintenance and repair services across our portfolio of properties.Key ResponsibilitiesCoordinate a team of operatives to ensure timely and efficient...
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Service Delivery Manager
1 month ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Sanctuary Group. As a Service Delivery Manager, you will be responsible for overseeing the delivery of maintenance and repair services across our portfolio of properties.Key ResponsibilitiesCoordinate a team of operatives to ensure timely and efficient...
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Service Delivery Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesManage the day-to-day delivery of IT services, establishing strong relationships with customers, suppliers,...
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Service Delivery Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesManage the day-to-day delivery of IT services, establishing strong relationships with customers, suppliers,...
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Service Delivery Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesManage the day-to-day delivery of IT services, establishing strong relationships with customers, suppliers,...
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Service Delivery Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesManage the day-to-day delivery of IT services, establishing strong relationships with customers, suppliers,...
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Service Delivery Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesManage the day-to-day delivery of IT services, establishing strong relationships with customers, suppliers,...
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Service Delivery Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a skilled Service Manager to join our team at Royal Mail Group. As a Service Manager, you will be responsible for ensuring the delivery of high-quality IT services that support our business operations.Key ResponsibilitiesManage the day-to-day delivery of IT services, establishing strong relationships with customers, suppliers,...
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Service Delivery Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeJob Title: Service Delivery ManagerSanctuary Property Services is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for coordinating a team of 14 to 18 operatives, ensuring that repairs and maintenance services are delivered to a high standard across our extensive portfolio of...
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Service Delivery Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeJob Title: Service Delivery ManagerSanctuary Property Services is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for coordinating a team of 14 to 18 operatives, ensuring that repairs and maintenance services are delivered to a high standard across our extensive portfolio of...
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Service Delivery Manager
2 months ago
Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy,...
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Service Delivery Manager
2 months ago
Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy,...
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Service Delivery Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeService Delivery ManagerSanctuary Group is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our maintenance operations team, you will be responsible for coordinating a team of operatives to ensure the delivery of high-quality repairs and maintenance services across our extensive portfolio of properties.Key...
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Service Delivery Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Sanctuary Group Full timeService Delivery ManagerSanctuary Group is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our maintenance operations team, you will be responsible for coordinating a team of operatives to ensure the delivery of high-quality repairs and maintenance services across our extensive portfolio of properties.Key...
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Service Delivery Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking a skilled Service Manager to represent Royal Mail in the delivery of IT Services that support the company's business. As a Service Manager, you will be responsible for ensuring that Royal Mail's IT Services are delivered as specified in formal agreements between the Business, Technology Organisation, and Suppliers.Key...
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Service Delivery Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Royal Mail Full timeAbout the RoleWe are seeking a skilled Service Manager to represent Royal Mail in the delivery of IT Services that support the company's business. As a Service Manager, you will be responsible for ensuring that Royal Mail's IT Services are delivered as specified in formal agreements between the Business, Technology Organisation, and Suppliers.Key...
