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Service Delivery Manager
2 months ago
Job Summary:
ECR Global is seeking a seasoned Service Manager to join our team. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services.
Key Responsibilities:
- Service Delivery: Manage the day-to-day delivery of IT services, ensuring that all services are delivered to the required quality and service level agreements.
- Incident Management: Coordinate the involvement of all parties in the resolution of long-running or complex high-priority incidents.
- Service Improvement: Analyze performance data and service monitoring capabilities to identify trends, underlying issues, and services that require improvement. Lead the implementation of service improvement plans to ensure continuous service delivery.
- Service Level Agreements: Support the Senior Service Manager to ensure appropriate service level agreements between the business and service delivery. Review service level agreements with customers and suppliers on a periodic basis to ensure they are fit for business need.
- Service Risk Management: Support the Senior Service Manager to ensure service risks are identified, understood, and mitigated.
Requirements:
- Strong Analytical Skills: Possess strong analytical capabilities and excellent communication skills to effectively manage and coordinate service delivery.
- Service Management Experience: Have experience in service management, service transition, and service level agreements.
- Technical Skills: Be able to work with technical staff from suppliers on a daily basis.
- ITIL Compliance: Have experience working in an ITIL-compliant environment and hold ITIL qualifications.
- Supplier Management: Have an excellent track record of managing suppliers to achieve successful outcomes.
- Industry Experience: Currently working with a well-known brand in high-level service management.
