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Service Delivery Manager
2 months ago
Job Title: Adult Service Manager, Learning Disabilities
Job Summary:
ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Manage the day-to-day delivery of IT services, including the coordination of incident resolution and the analysis of performance data.
- Perform the out-of-hours duty manager role on a rotational basis, ensuring that our clients receive 24/7 support.
- Develop and implement Service Improvement Plans to identify trends, underlying issues, and areas for improvement.
- Collaborate with our Senior Service Manager to ensure that Service Level Agreements are in place and that our clients receive the best possible service.
- Identify and mitigate service risks, ensuring that our clients receive a seamless and reliable service.
Requirements:
- Strong analytical and communication skills, with the ability to work with technical staff and suppliers.
- Experience in Service Management, Service Transition, and Service Level Agreements.
- ITIL qualified and able to work in an ITIL compliant environment.
- Excellent track record of managing suppliers and achieving successful outcomes.
- Experience working with a well-known brand in high-level service management.
What We Offer:
As a Service Delivery Manager at ECR Global, you will have the opportunity to work with a leading global company, delivering exceptional service to our clients. You will be part of a dynamic team, working on challenging projects and developing your skills and expertise.
