Customer Experience Holiday Representative
5 days ago
We're seeking a hard-working and self-motivated Customer Experience Holiday Representative to join our small team based in Bournemouth. As a key member of our reservations team, you'll be responsible for delivering exceptional customer service and booking great value holidays for our wonderful clients.
Job Description:As a Customer Experience Holiday Representative, your duties will include:
- Answering inbound calls and emails from customers
- Booking holidays and responding to brochure enquiries
- Working closely with our hotels and coach team to ensure seamless holiday experiences
- Sending booking paperwork and brochures to customers
You'll work one full weekend and one Saturday or Sunday per month on a rota basis, ensuring our high service levels are maintained. Our shifts typically start between 8am and 9am, and you'll have a full day off in the week in lieu.
In exchange for your dedication, we offer a competitive salary range of £18,000 - £22,000 per annum, depending on experience.
You'll also enjoy a range of benefits, including:
- Performance-based pay increases after 3 months of employment
- Private mental healthcare and discounts at major retailers
- Continuous all-year-round employment
- Employee of the Month scheme
- Enhanced in-house training and development opportunities
- A buy-and-sell holiday scheme and heavily discounted holidays at our UK-wide hotels
- Coffee shop discount and bonus for completing allocated training
- Refer-a-friend scheme with split bonuses
If you're passionate about delivering excellent customer service and working in a fast-paced environment, we'd love to hear from you
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