Customer Experience Holiday Representative

5 days ago


Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

We're seeking a hard-working and self-motivated Customer Experience Holiday Representative to join our small team based in Bournemouth. As a key member of our reservations team, you'll be responsible for delivering exceptional customer service and booking great value holidays for our wonderful clients.

Job Description:

As a Customer Experience Holiday Representative, your duties will include:

  • Answering inbound calls and emails from customers
  • Booking holidays and responding to brochure enquiries
  • Working closely with our hotels and coach team to ensure seamless holiday experiences
  • Sending booking paperwork and brochures to customers

You'll work one full weekend and one Saturday or Sunday per month on a rota basis, ensuring our high service levels are maintained. Our shifts typically start between 8am and 9am, and you'll have a full day off in the week in lieu.

In exchange for your dedication, we offer a competitive salary range of £18,000 - £22,000 per annum, depending on experience.

You'll also enjoy a range of benefits, including:

  • Performance-based pay increases after 3 months of employment
  • Private mental healthcare and discounts at major retailers
  • Continuous all-year-round employment
  • Employee of the Month scheme
  • Enhanced in-house training and development opportunities
  • A buy-and-sell holiday scheme and heavily discounted holidays at our UK-wide hotels
  • Coffee shop discount and bonus for completing allocated training
  • Refer-a-friend scheme with split bonuses

If you're passionate about delivering excellent customer service and working in a fast-paced environment, we'd love to hear from you



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