Customer Service Representative

5 days ago


Bournemouth, Bournemouth, United Kingdom learndirect Full time
Job Description

About the Role:

We are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our learners, ensuring they have a positive experience with our services.

Key Responsibilities:

  • Provide first-line support to learners via phone, email, and other channels.
  • Resolve customer issues efficiently and effectively.
  • Work collaboratively with internal teams to ensure seamless communication and issue resolution.
  • Maintain accurate records of customer interactions and resolve queries in a timely manner.

Requirements:

  • Broad understanding of computer systems, applications, and operating systems.
  • Financially astute and achievement-driven.
  • An understanding of confidentiality and tact when dealing with diverse personalities.
  • Ability to think quickly to resolve multiple enquiries.

What We Offer:

  • A competitive salary range of £22,000 - £23,500 per annum.
  • An excellent holiday allowance plus bank holidays.
  • A funded course of your choice after your probation period.
  • A company pension scheme.
  • Inclusive culture and positive working environment.


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