RAC Motoring Services Propositions Lead

2 days ago


London, Greater London, United Kingdom Rac Motoring Services Full time
About the Opportunity
We are seeking an experienced Propositions Experience Manager to join our growing Service, Maintenance & Repair (SMR) Department. As a key member of our team, you will be responsible for developing new propositions that deliver EBIT contribution to the SMR division. This is a unique opportunity to make a significant impact on our business and shape the future of our services.

In this role, you will work closely with stakeholders from Finance, Marketing, and Product to manage partnerships and build strong relationships that underpin RAC SMR targets and maintain a high-quality reputation. You will also be responsible for identifying, developing, and optimising linkages between propositions across SMR and group that drive incremental commercial and customer benefits.

The ideal candidate will have a strong track record in commercial experience and proposition development and delivery, gained within a scaled business. They should have a strong level of knowledge and experience in Consumer products and services, including proposition launch/delivery. Additionally, they should have a strong understanding of how to use customer and market insight to create compelling propositions that meet customer needs and maximise sales.

This is a hybrid role based in our Bradley Stoke office, with some travel involved. A car will be provided as part of the package.

Key Responsibilities:
  • Develop acquisition, retention, and cross-sell propositions that deliver EBIT contribution to the SMR division
  • Identify, develop, and optimise linkages between propositions across SMR and group that drive incremental commercial and customer benefits
  • Own the customer-optimising proposition and process to improve customer, operational, and financial outcomes
  • Develop commercial strategies that deliver acquisition, repeat spend volume targets
  • Develop cases financially and non-financially to improve customer and operational efficiency outcomes
  • Own the business cases to underpin these plans
  • KPI responsibility for new propositions
  • Quarterly forecasting for new propositions

About the Benefits
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience. Other benefits include eligibility to join our annual bonus scheme, colleague share scheme, and holidays 25 days and bank holidays. We also offer a Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings, life assurance cover, and access to confidential personal support service.

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